Manager-Back-End/Voice/ Customer Service-Outbound Customer Service

Job Description: The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee satisfaction, attrition within norms.Responsibilities: Capacity planning and staffing plans for the...

Job Description: Client Relationship Management at the Program level.Responsibilities: Capacity planning and staffing plans for the process based on medium term business forecast.Negotiating and finalizing SLA's with the Client.Contract Negotiation.Creating revenue and cost plans for the medium termEstablishing a review/ reporting mechanism with the...

Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...

Job Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...

Job Description: Meeting the SLA TargetsTeam management and Transaction/Call MonitoringProductivity Improvement and Employee engagementClient interaction, if required at supervisory levelEnsure compliance with internal policies and procedures, external regulations and information security standardsManagement reporting and oversightDriving Quality initiatives...

A. Position OverviewAs a Call Centre Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a positive and professional demeanourB. Key...

Assistant Manager-Customer Care Voice-Inbound In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and...

Overview Responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care. Responsibilities Responds to telephone inquiries and...

Overview Assistant Manager-Customer Care Voice-Inbound Join to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXL Responsibilities In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Uphold transaction quality within predefined parameters and control claim...

What You’ll Do As our Customer Service Manager , you’ll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence. Key Responsibilities Manage and motivate the Customer Service team across multiple channels (phone, chat, email). Set clear goals, monitor KPIs (service quality, resolution rate,...