Manager-Back-End/Voice/ Customer Service-Outbound Customer Service

4 weeks ago


Metro Manila Philippines EXL Full time
Overview

Join to apply for the Manager-Back-End/Voice/ Customer Service-Outbound Customer Service role at EXL .

The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee satisfaction, attrition within norms.

Responsibilities
  • Optimize data management and information flow within the organization.
  • Contribute to client satisfaction and service quality improvements.
  • Support outbound customer service operations for back-end and voice channels.
  • Help achieve targets for revenue costs and other performance metrics.
  • Improve quality and productivity, while promoting employee satisfaction and maintaining attrition within norms.
Qualifications
  • Experience in back-end, voice, or customer service management at mid-to-senior levels.
  • Strong data management, process optimization, and performance measurement skills.
  • Ability to lead cross-functional teams and communicate effectively with stakeholders.
  • Problem-solving and decision-making abilities, with a customer-focused mindset.
Employment type
  • Full-time
Job function
  • Other
Industries
  • Business Consulting and Services

Referrals increase your chances of interviewing at EXL by 2x.

Locations: Makati; Taguig; Manila; Pasay; Quezon City, National Capital Region, Philippines.

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