Manager-Voice-Customer Service

Job Description: Join our team as a Customer Service Representative, where you'll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment. If you're...

Job Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...

Overview Join to apply for the Manager-Back-End/Voice/ Customer Service-Outbound Customer Service role at EXL . The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee...

Job Description: Meeting the SLA TargetsTeam management and Transaction/Call MonitoringProductivity Improvement and Employee engagementClient interaction, if required at supervisory levelEnsure compliance with internal policies and procedures, external regulations and information security standardsManagement reporting and oversightDriving Quality initiatives...

Job Description: The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee satisfaction, attrition within norms.Responsibilities: Capacity planning and staffing plans for the...

We are on the lookout for a highly skilled AI Voice and Workflow Specialist to join our innovative client in the telecommunications industry. As an AI Voice and Workflow Specialist, you will design, build, and manage intelligent voice agents while developing automation workflows that enhance business operations. Your expertise in real-time conversational AI...

Job Description: Technology Operations leader for EXLResponsibilities: Basic Function:Responsible for managing day to day Site Operations (Systems, Network, Voice) in line with the Centralized Technology Operations teamResponsible for client service delivery in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per...

Job Description: We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.Responsibilities: Primary Internal Interactions and...

Overview Assistant Manager-Customer Care Voice-Inbound Join to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXL Responsibilities In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Uphold transaction quality within predefined parameters and control claim...

Job Description: We are seeking a skilled Data Analyst who has a strong foundation in data analytics, experience working with large datasets, and expertise in analysing operational performance and business metrics. A good understanding of analytics, insight and visualization tools and techniques will be preferred to generate key data storytelling and...