Credit and Collections Specialist

9 hours ago

Tanauan, Calabarzon, Philippines Collins Aerospace PH Full time ₱900,000 - ₱1,200,000 per year

The Accounts Receivable Analyst is responsible for managing customer accounts to ensure timely collection of payments, resolution of disputes, and maintenance of accurate records. This role requires strong communication, investigation, and problem-solving skills, as well as the ability to work closely with cross-functional teams to resolve billing and payment issues, responsibilities include:

  • Managing a portfolio of customer accounts, working in alignment with their business hours and service expectations.
  • Communicating with customers in a positive, professional, and timely manner to maintain strong working relationships.
  • Leading the investigation and resolution of invoice disputes by identifying root causes—such as pricing discrepancies, delivery issues, quality concerns, or contractual misunderstandings—and coordinating with internal teams to drive resolution.
  • Utilizing available tools and documentation (e.g., invoice copies, proof of delivery, contracts, claims forms) to support and expedite dispute closure and payment.
  • Partnering with Customer Service, Sales, Operations, and Finance to resolve queries affecting payment and ensure accurate billing.
  • Reconciling unapplied cash and requesting appropriate clearing actions (e.g., spreads, credit notes) to maintain accurate and current customer ledgers.
  • Proactively monitoring aging reports to identify and prioritize dispute-related balances and minimize past dues.
  • Escalating complex or unresolved disputes for leadership intervention and supporting the escalation with full documentation.
  • Documenting all dispute resolution activities clearly and promptly to support reporting, audits, and process reviews.
  • Participating in continuous improvement efforts to streamline the dispute resolution process and reduce recurring issues.
  • Adhering to all EHS standards across the site, including proactive hazard reporting and promoting a safe working environment.

Basic Qualifications:

  • Bachelor's degree with at least 2 years of relevant experience in Accounts Receivables or Customer Service.
  • In absence of a degree, 6 years of relevant experience is required.
  • Experience in collections, customer account management, or dispute resolution.
  • Strong English communication skills (written and verbal).
  • Highly detail-oriented with strong organizational and time management skills.
  • Self-motivated and proactive in solving problems.
  • Builds positive relationships with internal teams and external customers – must be a team player.
  • Familiarity with SAP, JDE, or other financial systems is a plus.

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