Accounts Receivable Senior Analyst

The Accounts Receivable Analyst is responsible for managing customer accounts to ensure timely collection of payments, resolution of disputes, and maintenance of accurate records. This role requires strong communication, investigation, and problem-solving skills, as well as the ability to work closely with cross-functional teams to resolve billing and payment issues, responsibilities include:

• Managing a portfolio of customer accounts, working in alignment with their business hours and service expectations.
• Communicating with customers in a positive, professional, and timely manner to maintain strong working relationships.
• Leading the investigation and resolution of invoice disputes by identifying root causes—such as pricing discrepancies, delivery issues, quality concerns, or contractual misunderstandings—and coordinating with internal teams to drive resolution.
• Utilizing available tools and documentation (e.g., invoice copies, proof of delivery, contracts, claims forms) to support and expedite dispute closure and payment.
• Partnering with Customer Service, Sales, Operations, and Finance to resolve queries affecting payment and ensure accurate billing.
• Reconciling unapplied cash and requesting appropriate clearing actions (e.g., spreads, credit notes) to maintain accurate and current customer ledgers.
• Proactively monitoring aging reports to identify and prioritize dispute-related balances and minimize past dues.
• Escalating complex or unresolved disputes for leadership intervention and supporting the escalation with full documentation.
• Documenting all dispute resolution activities clearly and promptly to support reporting, audits, and process reviews.
• Participating in continuous improvement efforts to streamline the dispute resolution process and reduce recurring issues.
• Adhering to all EHS standards across the site, including proactive hazard reporting and promoting a safe working environment.

Basic Qualifications:

• Bachelor's degree with at least 2 years of relevant experience in Accounts Receivables or Customer Service.
• In absence of a degree, 6 years of relevant experience is required.
• Experience in collections, customer account management, or dispute resolution.
• Strong English communication skills (written and verbal).
• Highly detail-oriented with strong organizational and time management skills.
• Self-motivated and proactive in solving problems.
• Builds positive relationships with internal teams and external customers – must be a team player.
• Familiarity with SAP, JDE, or other financial systems is a plus.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight