Customer Experience Ambassador

2 days ago

SM Mall Of Asia, Philippines Globe Telecom Full time ₱200,000 - ₱250,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

Join our Talent Community

DUTIES AND RESPONSIBILITIES:

  • Assist walk-in subscribers with their concerns and queries.  

  • Sells all products and services  to walk in customers.  

  • Performs product demonstrations.  

  • Accept, screen, evaluate and  approve of documents received from subscribers,  

  • Practice timely and efficient  customer delivery thereby achieving targets for the  

  • entire team  

  • Complies to agreed shift schedules.  

  • Complies to attendance policy including pre approval of OT availment. 
    Keep his/her own workplace  always clean, compliant to established 5S standards 

compliant to the established  policies set by the company.  

  • Execute functions as required  by Iris system policies and procedures (i.e. perform cashiering functions including  payments, accept and sell  postpaid/prepaid stocks allocated by the Inventory  

  • Custodian).  

  • Ensure proper monitoring and  resolution of after-sales transactions.  

  • Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office. 

  •  Ensure proper monitoring and  timely transmittal of all subscriber documents to the Credit Library. 

  • Able to function as custodian  or cashier as the need arises. 

KPIs:

  • Achieve Store's sales & revenue  targets  

  • Achieve favorable results for  Line Wait and CSAT/MSP ensuring customer service  delivery targets are made  

  • Achieve all standards in  SLA- all transactions  

  •  Achieve minimal or ZERO exceptions  

  •  Full training compliance i.e. attendance and passing of all  examinations.

TOP 3-5 DELIVERABLES:

  • Achieving and exceeding sales targets.

  • Maintaining high levels of customer satisfaction.

  • Implementing effective visual merchandising strategies.

  • Optimizing store operations for efficiency and profitability.

  • Developing and leading a high-performing store team.

Certifications:

Optional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • Customer Experience Ambassador

    2 days ago

    SM Mall Of Asia, Philippines Globe Telecom Full time ₱250,000 - ₱500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service,...

  • Customer Experience Ambassador

    2 days ago

    SM Legaspi, Philippines Globe Telecom Full time ₱250,000 - ₱500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manages the day-to-day operations of the Globe store, customer servicing, sales and aftersales quality management, inventory management and...

  • Customer Experience Ambassador

    2 days ago

    SM Cebu, Philippines Globe Telecom Full time ₱200,000 - ₱250,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations, on best Globe...

  • Service Consultant

    1 week ago

    Mall of Asia, Metro Manila, Philippines TSA Group Full time ₱250,000 - ₱500,000 per year

    You may apply directly into this link : Company DescriptionWho are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is...

  • Customer Service Representative

    2 days ago

    Mall of Asia, Metro Manila, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role Talent Outsourcing Channel Solutions' is seeking a highly motivated and customer-oriented Customer Service Representative (Financial Healthcare) to join our team at our office in Mall of Asia, Pasay City, Metro Manila. As a key member of our customer service team, you will be responsible for providing exceptional support and assistance to our...

  • Customer Support for Travel and Hospitality

    2 days ago

    Mall of Asia, Metro Manila, Philippines TORCH Solutions Full time ₱900,000 - ₱1,200,000 per year

    We areseeking a dedicated and experienced Customer Support professional to join our team in our Pasay City office. In this full-time role, you will be responsible for providing exceptional customer service to our clients in the travel and hospitality industry. With a focus on a high priority account, you will be the key point of contact for customers,...

  • Customer Service Representative – BPO

    1 week ago

    Mall of Asia, Metro Manila, Philippines AHEAD INTERNATIONAL EMPLOYMENT, INC Full time ₱168,000 - ₱318,000 per year

    Customer Service Representative – BPO (Retail & Financial Accounts)Location: MOA, Pasay CityWork Type: Full-timeSalary Range: ₱14,000 – ₱26,500 per month (based on account & experience)Schedule: Graveyard Shift | Shifting ScheduleIndustry: Business Process Outsourcing / Customer ServiceAbout the RoleWe're looking for Customer Service Representatives...

  • Customer Service Representative

    2 days ago

    Mall of Asia, Metro Manila, Philippines -7655-48cb-a6a6-3ecd0eef8e9d Full time ₱15,000 - ₱30,000 per year

    EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.Minimum QualificationsMinimum of 2 years...

  • csr | no final interview | sm moa site

    1 week ago

    Mall of Asia, Metro Manila, Philippines AGVILL RESOURCES INC Full time ₱150,000 - ₱250,000 per year

    The opportunityAgvill Resources Inc. is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join its team at the SM Mall of Asia site in Pasay City, Metro Manila. This full-time position is an excellent opportunity for individuals passionate about delivering exceptional customer service.Key responsibilitiesRespond to customer...

  • CSR | Blended account | At least 1 year BPO exp. required | work onsite

    1 week ago

    Mall of Asia, Metro Manila, Philippines CORPORATE VISIONS INC Full time ₱200,000 - ₱400,000 per year

    About the role We are seeking a highly motivated and experienced Customer Service Representative to join our team at CORPORATE VISIONS INC' in Mall of Asia, Pasay City, Metro Manila. In this full-time, onsite role, you will be responsible for providing exceptional customer service to our valued clients through a combination of phone, email, and other...