Customer Support for Travel and Hospitality

6 days ago

Mall of Asia Metro Manila, Philippines TORCH Solutions Full time ₱900,000 - ₱1,200,000 per year

We areseeking a dedicated and experienced Customer Support professional to join our team in our Pasay City office. In this full-time role, you will be responsible for providing exceptional customer service to our clients in the travel and hospitality industry. With a focus on a high priority account, you will be the key point of contact for customers, resolving their inquiries and issues in a timely and efficient manner.

What you'll be doing

  1. Handle inbound customer calls, emails, and chat inquiries
  2. Troubleshoot and resolve customer issues related to travel bookings, hotel reservations, and other hospitality-related services
  3. Provide accurate information and updates to customers, escalating complex cases to senior support staff as needed
  4. Maintain detailed records of customer interactions and communicate effectively with cross-functional teams
  5. Contribute to the continuous improvement of customer service processes and procedures
  6. Adhere to all company policies, procedures, and service level agreements

What we're looking for

  1. At least HS Grad (old Curriculum)/SHS Grad (new curriculum)
  2. With 6 months of BPO International Experience
  3. Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  4. Excellent problem-solving and critical thinking skills to efficiently resolve customer issues
  5. Flexible and adaptable to changing priorities and a fast-paced environment
  6. Passion for delivering exceptional customer service and a commitment to exceeding customer expectations

If you're excited to join a dynamic team and make a meaningful contribution to our growing business, we encourage you to apply now.

  • Travel Customer Success Representative I

    7 days ago

    Manila, Philippines Goway Travel Inc. Full time

    Travel Customer Success Representative I Job Category: Support Requisition Number: TRAVE Location: Goway Travel Manila Office Job Type: Full Time Reporting to: Operations Manager Job purpose: This position requires a highly skilled and experienced professional to provide exceptional customer service within the travel industry. The Travel Customer Success...

  • Facial Therapist

    1 week ago

    Mall of Asia, Metro Manila, Philippines BEAUTY FOR U INT OPC Full time ₱25,000 - ₱60,000 per year

    What you'll be doingPerforming a variety of facial treatments including hifu, cleansing, exfoliating, extractions, and moisturisingAssessing each client's skin type and personalising treatments to address their unique needs and concernsEducating clients on proper skincare routines and recommending products to maintain healthy skinMaintaining a clean, safe,...

  • Facialist

    1 week ago

    Mall of Asia, Metro Manila, Philippines BEAUTY FOR U INT OPC Full time ₱250,000 - ₱500,000 per year

    About the role As a Facialist at BEAUTY FOR U INT OPC', you will play a crucial role in delivering exceptional facial treatments and skincare services to our valued customers at our Mall of Asia, Pasay City location. This full-time position offers the opportunity to work in a dynamic and customer-focused environment, utilising your expertise in the hair and...

  • Customer Service Representative

    6 days ago

    Mall of Asia, Metro Manila, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role Talent Outsourcing Channel Solutions' is seeking a highly motivated and customer-oriented Customer Service Representative (Financial Healthcare) to join our team at our office in Mall of Asia, Pasay City, Metro Manila. As a key member of our customer service team, you will be responsible for providing exceptional support and assistance to our...

  • Product Support Coordinator

    3 weeks ago

    , Metro Manila, Philippines Goway Travel Full time

    Join to apply for the Product Support Coordinator role at Goway Travel PRODUCT SUPPORT COORDINATOR Job Type: Full TimeLocation: HybridReporting to: Product Support Team Leader Job Purpose This position deals with product managers and suppliers and our contracts with them. Your main responsibility is to load contracts into our database and to help keep...

  • Barista/Kitchen

    1 week ago

    Mall of Asia, Metro Manila, Philippines Making Fine Beverage Corporation Full time ₱15,000 - ₱30,000 per year

    Job Description:⦁ Prepare and serve a variety of coffee, tea, and specialty beverages following company recipes and standards.⦁ Provide excellent customer service by greeting guests, taking orders, and ensuring customer satisfaction.⦁ Maintain cleanliness and organization of the workstation, equipment, and dining area.⦁ Monitor and restock coffee...

  • Customer Service Representative – BPO

    1 week ago

    Mall of Asia, Metro Manila, Philippines AHEAD INTERNATIONAL EMPLOYMENT, INC Full time ₱168,000 - ₱318,000 per year

    Customer Service Representative – BPO (Retail & Financial Accounts)Location: MOA, Pasay CityWork Type: Full-timeSalary Range: ₱14,000 – ₱26,500 per month (based on account & experience)Schedule: Graveyard Shift | Shifting ScheduleIndustry: Business Process Outsourcing / Customer ServiceAbout the RoleWe're looking for Customer Service Representatives...

  • Junior Support Accountant

    1 week ago

    Mall of Asia, Metro Manila, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Junior Support AccountantLocation: Three, Ecom Mall of Asia, Metro ManilaWork setup & shift: Dayshift | HybridWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Chat & Email Support – Non-Voice Account | MOA

    2 weeks ago

    Mall of Asia, Metro Manila, Philippines E-WORLD STAFFING SERVICES Full time ₱900,000 - ₱1,200,000 per year

    About the roleE-WORLD STAFFING SERVICES is seeking a talented Chat & Email Support - Non-Voice Account representative to join its team in Mall of Asia, Pasay City, Metro Manila. This full-time role will involve providing high-quality customer service and support through chat and email channels, ensuring a positive experience for our clients' customers.What...

  • travel account

    1 week ago

    Rosario, Metro Manila, Philippines LUMER UNIVERSAL MANAGEMENT SERVICES INC Full time ₱250,000 - ₱500,000 per year

    About the roleAs a Travel Account agent at LUMER UNIVERSAL MANAGEMENT SERVICES INC', you will be responsible for providing exceptional customer service to our valued travel clients. Working in our modern call centre facility in Rosario, Pasig City, Metro Manila, you will be the voice of our company, handling inbound inquiries and booking requests across a...