Customer Support for Travel and Hospitality

4 days ago

Mall of Asia Metro Manila, Philippines TORCH Solutions Full time ₱900,000 - ₱1,200,000 per year

We areseeking a dedicated and experienced Customer Support professional to join our team in our Pasay City office. In this full-time role, you will be responsible for providing exceptional customer service to our clients in the travel and hospitality industry. With a focus on a high priority account, you will be the key point of contact for customers, resolving their inquiries and issues in a timely and efficient manner.

What you'll be doing

  1. Handle inbound customer calls, emails, and chat inquiries
  2. Troubleshoot and resolve customer issues related to travel bookings, hotel reservations, and other hospitality-related services
  3. Provide accurate information and updates to customers, escalating complex cases to senior support staff as needed
  4. Maintain detailed records of customer interactions and communicate effectively with cross-functional teams
  5. Contribute to the continuous improvement of customer service processes and procedures
  6. Adhere to all company policies, procedures, and service level agreements

What we're looking for

  1. At least HS Grad (old Curriculum)/SHS Grad (new curriculum)
  2. With 6 months of BPO International Experience
  3. Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  4. Excellent problem-solving and critical thinking skills to efficiently resolve customer issues
  5. Flexible and adaptable to changing priorities and a fast-paced environment
  6. Passion for delivering exceptional customer service and a commitment to exceeding customer expectations

If you're excited to join a dynamic team and make a meaningful contribution to our growing business, we encourage you to apply now.

  • Travel Customer Success Representative I

    1 week ago

    , Metro Manila, Philippines Goway Travel Full time

    Overview Travel Customer Success Representative I Job Type: Full Time Location: Goway Travel Manila Office Reporting to: Operations Manager Job Purpose This position requires a highly skilled and experienced professional to provide exceptional customer service within the travel industry. The Travel Customer Success Representative will be responsible for...

  • Senior Vice President of Operations and Head of Travel and Hospitality

    2 weeks ago

    , Metro Manila, Philippines TP Full time

    Overview The Senior Vice President (SVP) of Operations for Travel and Hospitality at Teleperformance Philippines is a pivotal leadership role responsible for the strategic direction, operational excellence, and business growth of the travel and hospitality vertical within the organization. As one of the senior-most executives, the SVP reports directly to the...

  • operations Supervisor- Travel and hospitality

    2 weeks ago

    Manila, Philippines Gratitude Philippines Full time

    Overview On-site - Manila; 1-3 Yrs Exp; Bachelor; Full-time. Work Setup: Onsite, McKinley West Shift: Night Shift Job Details JD: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including Remote Customer Service Providing...

  • Customer Service Representative

    4 days ago

    Mall of Asia, Metro Manila, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role Talent Outsourcing Channel Solutions' is seeking a highly motivated and customer-oriented Customer Service Representative (Financial Healthcare) to join our team at our office in Mall of Asia, Pasay City, Metro Manila. As a key member of our customer service team, you will be responsible for providing exceptional support and assistance to our...

  • b2b field sales executive-pasya

    2 weeks ago

    Mall of Asia, Metro Manila, Philippines JBW FloorCenter, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    FLOOR CENTER OFFERS:Performance Bonus (unlimited Income: COMMISSION SCHEME & INCENTIVES) Direct Hiring: Probationary Status Salary Mandatory Benefits Free UniformVACANCIES LOCATIONSSUCAT PARANAQUEQUEZON CITY EDSA MUÑOZQUEZON CITY EASTWOOD LIBISPASAYCEBUBATANGAS CITYMALOLOS BULACANB2B FIELD SALES EXECUTIVEA B2B Field Sales Executive job...

  • Junior Support Accountant

    1 week ago

    Mall of Asia, Metro Manila, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Junior Support AccountantLocation: Three, Ecom Mall of Asia, Metro ManilaWork setup & shift: Dayshift | HybridWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Travel Consultant

    6 days ago

    Manila, National Capital Region, Philippines New Asian Travel Services Limited Full time ₱250,000 - ₱600,000 per year

    Company DescriptionNew Asian Travel Services Limited is a Hong Kong-based, IATA accredited travel agency providing tailored travel solutions for the marine sector, as well as general corporate and leisure customers. With over 15 years of experience, our team of travel consultants offers cost-effective travel solutions designed to meet the specific needs of...

  • Csr For Travel And Hospitality Campaign

    22 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Team Lead — Airlines/Travel Industry Location: Taguig City, Metro Manila. Full-time role with Teleperformance's McKinley West office. Lead and inspire a team of customer service agents delivering exceptional service to clients in the airlines/travel industry. What you'll be doing Oversee and manage day-to-day operations of a team of customer service...

  • Administrative & Travel Executive

    4 days ago

    Manila, National Capital Region, Philippines ISON Travel Full time ₱104,000 - ₱130,878 per year

    Overview:Our vision is to provide exceptional service to every customer, every time. ISON Events are dedicated and passionate about curating exceptional events for our clients.Role Purpose:The role of an Administration Executive is to provide administrative support to the Events team and their clients.Responsibilities are broad but generally involve...

  • Service Consultant

    1 week ago

    Mall of Asia, Metro Manila, Philippines TSA Group Full time ₱250,000 - ₱500,000 per year

    You may apply directly into this link : Company DescriptionWho are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is...