Customer Support for Travel and Hospitality
6 days ago
We areseeking a dedicated and experienced Customer Support professional to join our team in our Pasay City office. In this full-time role, you will be responsible for providing exceptional customer service to our clients in the travel and hospitality industry. With a focus on a high priority account, you will be the key point of contact for customers, resolving their inquiries and issues in a timely and efficient manner.
What you'll be doing
- Handle inbound customer calls, emails, and chat inquiries
- Troubleshoot and resolve customer issues related to travel bookings, hotel reservations, and other hospitality-related services
- Provide accurate information and updates to customers, escalating complex cases to senior support staff as needed
- Maintain detailed records of customer interactions and communicate effectively with cross-functional teams
- Contribute to the continuous improvement of customer service processes and procedures
- Adhere to all company policies, procedures, and service level agreements
What we're looking for
- At least HS Grad (old Curriculum)/SHS Grad (new curriculum)
- With 6 months of BPO International Experience
- Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
- Excellent problem-solving and critical thinking skills to efficiently resolve customer issues
- Flexible and adaptable to changing priorities and a fast-paced environment
- Passion for delivering exceptional customer service and a commitment to exceeding customer expectations
If you're excited to join a dynamic team and make a meaningful contribution to our growing business, we encourage you to apply now.
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