Customer Experience Ambassador

10 hours ago

Pasay, National Capital Region, Philippines Globe Group Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

DUTIES AND RESPONSIBILITIES:

  • Assist walk-in subscribers with their concerns and queries.  

  • Sells all products and services  to walk in customers.  

  • Performs product demonstrations.  

  • Accept, screen, evaluate and  approve of documents received from subscribers,  

  • Practice timely and efficient  customer delivery thereby achieving targets for the  

  • entire team  

  • Complies to agreed shift schedules.  

  • Complies to attendance policy including pre approval of OT availment. 
    Keep his/her own workplace  always clean, compliant to established 5S standards 

compliant to the established  policies set by the company.  

  • Execute functions as required  by Iris system policies and procedures (i.e. perform cashiering functions including  payments, accept and sell  postpaid/prepaid stocks allocated by the Inventory  

  • Custodian).  

  • Ensure proper monitoring and  resolution of after-sales transactions.  

  • Encode in all transactions that are passed on to other support groups, whether at the Head or Regional Office. 

  •  Ensure proper monitoring and  timely transmittal of all subscriber documents to the Credit Library. 

  • Able to function as custodian  or cashier as the need arises. 

KPIs:

  • Achieve Store's sales & revenue  targets  

  • Achieve favorable results for  Line Wait and CSAT/MSP ensuring customer service  delivery targets are made  

  • Achieve all standards in  SLA- all transactions  

  •  Achieve minimal or ZERO exceptions  

  •  Full training compliance i.e. attendance and passing of all  examinations.

TOP 3-5 DELIVERABLES:

  • Achieving and exceeding sales targets.

  • Maintaining high levels of customer satisfaction.

  • Implementing effective visual merchandising strategies.

  • Optimizing store operations for efficiency and profitability.

  • Developing and leading a high-performing store team.

Certifications:

Optional: Certifications in retail management, customer service, or sales techniques may be advantageous, but not mandatory for all positions.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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