Service Consultant

1 day ago

Mall of Asia Metro Manila, Philippines TSA Group Full time ₱250,000 - ₱500,000 per year

You may apply directly into this link :

Company Description

Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What should you expect from us?

  • Competitive salary package
  • On-site Work Set Up
  • Dayshift
  • Full time roles available

Job Description

What your day will look like?

The Service Consultant plays an integral role in executing TSA's purpose. The Service Consultant will deliver exceptional customer service while ensuring operational excellence and adherence to company policies and guidelines. This role requires a proactive approach to customer queries, case management, and relationship building with both internal and external stakeholders.

The Service Consultant will act as a positive ambassador for the company, upholding the highest standards of customer experience, productivity, compliance, and teamwork

An overview of the role;

  • Shifting schedule 24/7
  • Onsite Work Set Up
  • Full Time Roles Available

What About You?

  • Passionate about customer service and helping others
  • Confidence in taking ownership of calls to problem solve and come up with solutions
  • A high degree of patience and empathy for others in difficult situations
  • Able to multi-task and manage time effectively without compromising service levels
  • Team player, working collaboratively to exceed expectations
  • Highly adaptable and welcomes change

Qualifications

  • Must be amenable to work on a flexible rotating roster
  • Excellent written communication skills
  • Must have at least 6 months of Customer Service experience and Chat support correspondence in a Contact Centre/BPO environment.
  • Preferably with Travel and Airline Experience
  • Global Distribution System (GDS) reservation software experience is desirable
  • Have strong multi-tasking skills and ability to deliver results under pressure
  • Providing the highest level of customer experience
  • You love to inspire and motivate individuals; people would describe you as a 'natural leader'

Additional information

At TSA, the health, safety and well-being of our team is our number one priority In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

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TSA Website

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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300

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