Service Consultant

3 days ago

Mall of Asia Metro Manila, Philippines TSA Group Full time ₱250,000 - ₱500,000 per year

You may apply directly into this link :

Company Description

Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What should you expect from us?

  • Competitive salary package
  • On-site Work Set Up
  • Dayshift
  • Full time roles available

Job Description

What your day will look like?

The Service Consultant plays an integral role in executing TSA's purpose. The Service Consultant will deliver exceptional customer service while ensuring operational excellence and adherence to company policies and guidelines. This role requires a proactive approach to customer queries, case management, and relationship building with both internal and external stakeholders.

The Service Consultant will act as a positive ambassador for the company, upholding the highest standards of customer experience, productivity, compliance, and teamwork

An overview of the role;

  • Shifting schedule 24/7
  • Onsite Work Set Up
  • Full Time Roles Available

What About You?

  • Passionate about customer service and helping others
  • Confidence in taking ownership of calls to problem solve and come up with solutions
  • A high degree of patience and empathy for others in difficult situations
  • Able to multi-task and manage time effectively without compromising service levels
  • Team player, working collaboratively to exceed expectations
  • Highly adaptable and welcomes change

Qualifications

  • Must be amenable to work on a flexible rotating roster
  • Excellent written communication skills
  • Must have at least 6 months of Customer Service experience and Chat support correspondence in a Contact Centre/BPO environment.
  • Preferably with Travel and Airline Experience
  • Global Distribution System (GDS) reservation software experience is desirable
  • Have strong multi-tasking skills and ability to deliver results under pressure
  • Providing the highest level of customer experience
  • You love to inspire and motivate individuals; people would describe you as a 'natural leader'

Additional information

At TSA, the health, safety and well-being of our team is our number one priority In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

Like & Share the TSA FB Page and be up to date with TSA News

Facebook PH

Check out our social media pages:

TSA Website

Instagram

LinkedIn

Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300

  • sales specialist-pasay

    2 weeks ago

    Mall of Asia, Metro Manila, Philippines JBW FloorCenter, Inc. Full time ₱150,000 - ₱250,000 per year

    SALES CONSULTANT-PASAY CITYNOTE: WE OFFERHigh performers are rewarded with our unlimited incentive scheme.Direct Hiring\Probationary StatusGood Salary Packagemandatory BenefitsFree UniformRole and Responsibilitiesü Assisting walk-in clients, promoting and explaining the productsü Developing sales strategies and setting up goals.ü Generating leads and...

  • Civil Drafter

    2 weeks ago

    Mall of Asia, Metro Manila, Philippines MicroSourcing Full time ₱1,200,000 - ₱2,400,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Civil DrafterLocation: MOA, Two-Ecom, PasayWork setup & shift: Hybrid | DayshiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...

  • Property Consultant

    2 weeks ago

    , Metro Manila, Philippines DMCI Homes Full time

    Property Consultant This is a full-time role for a Property Consultant located on-site in Metro Manila. The Property Consultant will be responsible for providing expert real estate advice to clients, delivering high-quality customer service, and maintaining effective communication with clients. Daily tasks include conducting property viewings, negotiating...

  • Services Technical Consultant

    6 days ago

    Manila, Philippines Dayforce US, Inc. Full time

    Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...

  • Customer Service Consultant

    6 days ago

    Manila, Philippines Telstra Corporation Full time

    Customer Service Consultant page is loaded## Customer Service Consultantlocations: Metro Manilatime type: Full timeposted on: Posted 27 Days Agotime left to apply: End Date: November 3, 2025 (2 days left to apply)job requisition id: JR- ## Employment TypePermanent## Closing Date2 Nov :59pm## Job TitleCustomer Service Consultant**Job Summary**As a Customer...

  • Procurement Consultant

    6 days ago

    , Metro Manila, Philippines Risewave Consulting, Inc. Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Risewave Consulting, Inc. We’re hiring a Procurement Consultant with at least 3 years of experience to help lead and deliver supply chain and procurement transformation projects. You’ll work with international teams and clients, using technology and strategy...

  • Client Services Consultant

    5 days ago

    Manila, National Capital Region, Philippines Enterprise Management Full time $13,440 per year

    This a Philippine-based position;NOT a US based position and the pay rate is not in US currency.About Enterprise Management SolutionsEnterprise Management Solutions LLC provides business infrastructure, staffing, and sales enablement for companies in real-estate, property management, hospitality and service-based industries. This role supports a U.S....

  • Senior IT Service Management Functional Consultant

    7 days ago

    Bonifacio Global, Metro Manila, Philippines Hexaware Technologies Phil. Branch Full time ₱1,500,000 - ₱3,000,000 per year

    Role OverviewSenior ITSM Functional Consultant, a self-driven individual who would be responsible for providing functional consulting in ITSM space to implement various ITIL processes utilizing tools like ServiceNow while analyzing current operational processes; assessment & designing or redesigning of these processes to drive significant improvements in...

  • Service Delivery Consultant

    2 weeks ago

    Manila, Philippines Sim Full time

    WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values...

  • Pre-Sales Consultant

    3 weeks ago

    , Metro Manila, Philippines Adventure Consultancy Solutions (ACS) - Leaders in Banking Consultancy, Automation, and Integration Full time

    Job Summary Supports the sales team by providing technical business-consulting advice to both internal and external customers. Responsible for providing pre‑sales technical consulting on enterprise technologies and service capabilities primarily on Microsoft 365/Azure/VMWare and related products and services. Responsible for taking the customer’s...