Healthcare Customer Support Specialist

4 days ago

Davao City, Davao, Philippines Connext Full time $30,000 - $50,000 per year

Job Summary:

The Customer Support Specialist is responsible for providing support in a medical facility by managing incoming calls, confirming patient demographic information, and facilitating communication between patients and healthcare providers.

Screening Criteria


• Highschool diploma or equivalent combination of education and related work experience.

• At least two (2) years' experience in handling inbound/outbound calls.

• Must have a stable employment history.

Job Description


• Answer incoming calls promptly and professionally, providing excellent customer service to patients and other callers.

• Verify and confirm patient demographic information, including address, date of birth, and date of injury, with accuracy and attention to detail.

• Transfer calls to appropriate departments or individuals as needed, ensuring smooth and efficient communication flow.

• Maintain confidentiality of patient information and always adhere to HIPAA regulations.

• Assist patients with inquiries, provide basic information about services offered, and direct them to appropriate resources.

• Manage patient check-in and check-out processes, collecting necessary paperwork and insurance information.

• Handle administrative tasks such as filing, scanning, and updating electronic health records (EHR) accurately.

• Collaborate effectively with medical staff and colleagues to ensure optimal patient care and operational efficiency.

• Assist with other administrative duties and projects as assigned by supervisors or management.

Required Qualifications


• Clear and coherent in both verbal and written communication skills to effectively convey information and solutions to customers.

• Maintain a professional and customer-friendly demeanor in all customer-facing interactions, ensuring a positive representation of the company.

• Ability to adapt to various customer scenarios and challenges, demonstrating flexibility and resilience in addressing unique customer needs.

• Willingness to take on other duties as assigned, showcasing a versatile and proactive approach to contributing to the team's overall success.

• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

• Proficiency in using computer systems, electronic health records (EHR), and basic office software.

• Ability to work independently as well as part of a team in a fast-paced environment.

• Demonstrated commitment to maintaining patient confidentiality and upholding ethical standards.

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