Customer Support Representative

1 day ago

Davao City, Davao, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱250,000
Technical Support Specialist

This role involves providing support to customers via various communication channels, including phone, email, and in-person. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work independently with minimal supervision.

The Technical Support Specialist will be responsible for managing customer support tickets, responding to customer inquiries, and resolving technical issues. They will also work closely with internal teams to identify process improvements based on customer feedback.

Key Responsibilities:
  • Manage and monitor customer support tickets through a ticketing system.
  • Respond to customer inquiries via phone, email, or in-person.
  • Resolve technical issues using available resources and internal contacts.
  • Collaborate with internal teams to identify process improvements.

Requirements:

Qualifications:
  • A degree in a relevant field or equivalent experience.
  • 1+ year of experience in customer service or a related field.

Skill Requirements:
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and analytical thinking.
  • Ability to work independently with minimal supervision.
  • Proficient in MS Office (Outlook, Word, Excel) and typing 45–60 WPM with 95% accuracy.

Additional Information:

We are looking for a highly motivated and detail-oriented individual to join our team as a Technical Support Specialist. If you have a passion for delivering exceptional customer service and are eager to learn and grow, we encourage you to apply.

About this role:
  • Full-time position
  • Opportunity for career growth and development
  • Competitive salary and benefits package

How to Apply:

If you are interested in this exciting opportunity, please submit your resume and cover letter to us.

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