Customer Service Officer

5 days ago

Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time

𝙆𝙞𝙘𝙠𝙨𝙩𝙖𝙧𝙩 𝙔𝙤𝙪𝙧 𝘾𝙖𝙧𝙚𝙚𝙧 𝙒𝙞𝙩𝙝 𝙐𝙨

If you're eager to learn, love talking to people, and want to be part of a supportive team, we want you

𝙒𝙝𝙖𝙩 𝙬𝙚'𝙧𝙚 𝙡𝙤𝙤𝙠𝙞𝙣𝙜 𝙛𝙤𝙧:

Strong communication skills

Problem-solving and critical thinking

Willingness to learn & adapt

Positive and team-oriented attitude

Company Description

GAIC Professional Services Inc. is an Outsourcing and Consulting Services company that caters to clients across various industries and sectors. As a subsidiary of EEI, GAIC serves as the internal professional services arm, providing technology-driven solutions. Our commitment is to deliver high-quality service to meet the unique needs of our clients and enhance their operational efficiency.

Responsibilities


•Respond to customer inquiries via phone, email, or chat in a professional manner.


•Resolve customer issues and provide appropriate solutions promptly.


•Process orders, account updates, and service requests accurately.


•Maintain records of customer interactions and transactions.


•Ensure customer satisfaction by delivering excellent service and support.

MINIMUM QUALIFICATIONS:


•Senior High School Diploma/ High School or College Graduate


•At least 6 months BPO experience


•Background in tech is a plus


•Familiarity with Microsoft Windows, Word, and Excel applications.


•May require client specific bilingual language requirement, as necessary.

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