Customer Service Officer

2 weeks ago


Quezon City, National Capital Region, Philippines Personal Full time

The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24x7.

As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.

Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.

Responsibilities:

  • Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.

  • Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.

  • Complies strictly with the bank's standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.

Qualifications:

  • Bachelor's Degree holder

  • Experience in Contact Center for 1 year and in the banking industry is an advantage.

  • Fresh graduates are welcome to apply.

The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24x7.

As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.

Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.

Responsibilities:

  • Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.

  • Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.

  • Complies strictly with the bank's standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.

Qualifications:

  • Bachelor's Degree holder

  • Experience in Contact Center for 1 year and in the banking industry is an advantage.

  • Fresh graduates are welcome to apply.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration  of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability Requisition ID: 20317



  • Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time

    Job Description:As a Customer Service Representative (ARM) for our travel agency, you will be responsible for ensuring excellent customer service by promptly addressing client concerns and inquiries across various departments. Your primary tasks will include monitoring client messages, endorsing them to the appropriate department, following up on client...


  • Makati City, National Capital Region, Philippines YGC Corporate Services, Inc. Full time

    A Customer Service Officer is responsible for providing exceptional service to clients by answering their inquiries, resolving issues and ensuring satisfaction. The Customer Service Officer is the primary point of contact for customers, working closely with other departments to ensure the timely resolution of issues.This role plays a crucial role in consumer...


  • Quezon City, National Capital Region, Philippines DBOS Full time

    Your RoleLove dessert? With over 250 stores throughout Australia and New Zealand, our client is a leading franchise business and a household name throughout Australia and New Zealand synonymous with decadent desserts, cakes and celebrating life's sweet moments.Were seeking an experienced Customer Service Officer. In this role, youll be the first point of...


  • Makati City, National Capital Region, Philippines Personal Full time

    Customer Service Officer (Japanese Speaking)The responsibilities we will trust you with:Providing customer service support through inbound callsHandling problems to establish complaint resolutions, standards, and processesYour qualifications and experiences should be:Bachelor's Degree Holder (Preferably Communication or Business Degree Holders)Has six months...


  • Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time

    Job Description:As an (Account Relations Manager) for our travel agency, you will be responsible for ensuring excellent customer service by promptly addressing client concerns and inquiries across various departments. Your primary tasks will include monitoring client messages, endorsing them to the appropriate department, following up on client cases,...


  • Makati City, National Capital Region, Philippines Power Mac Center Full time

    We're Hiring – IT Customer Service OfficersCompany DescriptionPower Mac Center, established in 1994, is a leading Apple Premium Reseller in the Philippines. With over 30 years of experience and 130+ retail stores nationwide, the company provides a wide range of Apple products and services including premium accessories, Apple supplements, and wearable...


  • Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time

    DAYSHIFT ACCOUNT / SHIFTING SCHEDULEFollow-ups:Regularly follow up with departments to ensure they have replied to clients or resolved their cases.Maintain a recap of the status of client cases and update relevant parties as necessary.Calls/Texts:Check and answer calls and texts promptly from the three customer service phones.Address and acknowledge client...


  • Makati City, National Capital Region, Philippines Federal Land, Inc. Full time

    2.0.DUTIES & RESPONSIBILITIESa. Job Summary:The CSG Officer is responsible for supervising and supporting a team of Customer Service Associates to ensure the delivery of high-quality customer service. This includes overseeing day to-day operations, providing coaching and performance feedback, and ensuring compliance with company policies, industry standards,...


  • Mandaluyong City, National Capital Region, Philippines Nogle Full time

    Nogle Philippines Inc.is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored...


  • Makati City, National Capital Region, Philippines Hammerjack Full time

    Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses WorldwideAre you ready to be part of a professional community that's ? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for youRole:...