Customer Service Officer
1 day ago
The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24x7.
As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.
Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.
Responsibilities:
Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.
Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.
Complies strictly with the bank's standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.
Qualifications:
Bachelor's Degree holder
Experience in Contact Center for 1 year and in the banking industry is an advantage.
Fresh graduates are welcome to apply.
The Contact Center manages customer interactions across several channels such as phone, e-mail, social media, BDO Mobile applications and the website, offering consistent, quality service on all, 24x7.
As a Customer Service Officer (Voice), he/she would be responsible for providing excellent customer service to all BDO retails customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone.
Join this dynamic department that continuously finds ways to provide outstanding support, catering to ever evolving preferences of BDO Customers.
Responsibilities:
Escalates customer concerns, work system issues and any problem encountered to his / her immediate supervisor to facilitate resolution.
Submits required reports and documentation to immediate supervisor related to inquiries, requests and concerns received.
Complies strictly with the bank's standard policies, procedures and guidelines in the performance of day-to-day tasks to meet agreed KPI targets and quality standards at all times.
Qualifications:
Bachelor's Degree holder
Experience in Contact Center for 1 year and in the banking industry is an advantage.
Fresh graduates are welcome to apply.
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability Requisition ID: 20317
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