Customer Services Officer

2 days ago

Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time ₱104,000 - ₱130,878 per year

A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's services. Positioned within the Customer Service team, a Customer Service Officer's primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base.

Job Responsibilities and Tasks:

1. Customer Support

· Addressing customer questions and concerns through various channels, including phone calls, and emails in a timely and professional manner.

· Handling and resolving customer complaints in a timely and effective manner, ensuring the customer understand the policies.

2. Maintaining Customer Records

· Keeping accurate records of customer interactions and transactions, noting any inquiries, complaints, and actions taken.

· Updating of customer service databases regularly to keep track of any changes in their name or contact details, which can affect ability to reach them in the future.

3. Policy Management

· Processing policy changes, renewals, and cancellations, and ensuring accurate documentation.

4. Client Relations

· Maintaining positive relationships with clients by providing prompt, helpful, and professional service.

5. Escalation

· Escalating complex issues to appropriate departments or supervisors.

6. Others

· Perform other assignments to be given by the Head of Office

Skills and Qualifications:

· Bachelors' degree in Business Administration, Communications, or a related field

· Minimum of three (3) years of related work experience.

· Has the basic Customer Service Skills: Empathy, active listening, patience, and a professional demeanor.

· Clear and concise written and verbal communication essential for interacting with clients and other parties.

· Has the ability to identify and resolve customer issues effectively.

· Strong organizational and time management skills.  Has the ability to manage multiple tasks, prioritize workload and meet deadlines.

Company Benefits:

· Competitive Compensation

· Hospitalization benefits

· Medicine Allowance

· Personal Accident Insurance

· Life Insurance coverage

· Retirement Plan

· Service Incentive Award

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