Customer Services Officer

3 days ago

Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time ₱104,000 - ₱130,878 per year

A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's services. Positioned within the Customer Service team, a Customer Service Officer's primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base.

Job Responsibilities and Tasks:

1. Customer Support

· Addressing customer questions and concerns through various channels, including phone calls, and emails in a timely and professional manner.

· Handling and resolving customer complaints in a timely and effective manner, ensuring the customer understand the policies.

2. Maintaining Customer Records

· Keeping accurate records of customer interactions and transactions, noting any inquiries, complaints, and actions taken.

· Updating of customer service databases regularly to keep track of any changes in their name or contact details, which can affect ability to reach them in the future.

3. Policy Management

· Processing policy changes, renewals, and cancellations, and ensuring accurate documentation.

4. Client Relations

· Maintaining positive relationships with clients by providing prompt, helpful, and professional service.

5. Escalation

· Escalating complex issues to appropriate departments or supervisors.

6. Others

· Perform other assignments to be given by the Head of Office

Skills and Qualifications:

· Bachelors' degree in Business Administration, Communications, or a related field

· Minimum of three (3) years of related work experience.

· Has the basic Customer Service Skills: Empathy, active listening, patience, and a professional demeanor.

· Clear and concise written and verbal communication essential for interacting with clients and other parties.

· Has the ability to identify and resolve customer issues effectively.

· Strong organizational and time management skills.  Has the ability to manage multiple tasks, prioritize workload and meet deadlines.

Company Benefits:

· Competitive Compensation

· Hospitalization benefits

· Medicine Allowance

· Personal Accident Insurance

· Life Insurance coverage

· Retirement Plan

· Service Incentive Award

  • Customer Service Officer

    3 days ago

    Makati City, National Capital Region, Philippines YGC Corporate Services, Inc. Full time ₱350,000 - ₱400,000 per year

    A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's services. Positioned within the Customer Service team, a Customer Service Officer's primary objective is to maintain high...

  • Customer Service Officer

    3 days ago

    Makati City, National Capital Region, Philippines Credit Corp Full time A$40,000 - A$80,000 per year

    All Work types Full-time (1)All Locations Manila - Makati City (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Service Officer - WizitApply nowJob no:494949Work type:Full-timeLocation:Manila - Makati CityCategories:Collections, Customer Service & Call CentreStart and grow your career within the financial services industry with...

  • Customer Service Representative

    3 days ago

    Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time $40,000 - $60,000 per year

    A Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include handling inquiries of clients and processing of policy updates.  They aim to ensure customer satisfaction by providing accurate information and empathetic service.  Key responsibilities include answering customer questions, resolving...

  • Customer Service Officer

    3 days ago

    Makati City, National Capital Region, Philippines Dole Asia Company Limited Full time ₱800,000 - ₱1,200,000 per year

    JOIN OUR TEAMWe're On a Mission to Bring Sunshine for AllDole is one of the world's largest producers and marketers of high-quality fresh fruits, with a growing line of quality packaged and frozen foods. Dole's dedication to quality is a commitment solidly backed by: comprehensive programs for food safety, scientific crop protection programs, stringent...

  • Customer Service Officer

    3 days ago

    Makati City, National Capital Region, Philippines Credit Corp Full time

    Be a part of Australia's largest promoter of financial inclusion with 2200+ people across the globe.What is Wizit, you ask?Wizit is an exciting new suite of lending products that offer our customers three, convenient ways to pay:Wizitpay – BNPL, pay in 4 with up to $500 to spendWizitcard – A credit card with up to $1,000. Interest free foreverPowerup –...

  • Customer Service Representative

    3 days ago

    Makati City, National Capital Region, Philippines GDV BUSINESS SERVICES CO. Full time ₱360,000 per year

    Hiring: Customer Service RepresentativeLocation: Ayala Ave. Makati CityVirtual Process Only - No Onsite RequirementJob Description:We are hiring Customer Service Representatives for our onsite team in Ayala Ave. Makati City. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start a stable job in a professional...

  • customer service

    3 days ago

    Makati City, National Capital Region, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time $104,000 - $130,878 per year

    About the role We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in...

  • Customer Service Representative

    12 hours ago

    Makati City, National Capital Region, Philippines GDV BUSINESS SERVICES CO. Full time ₱250,000 per year

    Hiring: Customer Service RepresentativeLocation: ANE Makati CityAccount: Financial - Local accountStart Date: September 29, 2025Virtual Process Only - No Final InterviewJob Description:We are hiring Customer Service Representatives for our onsite team in ANE Makati. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start...

  • Customer Service Representative

    3 days ago

    Makati City, National Capital Region, Philippines TaskNest Business Services Full time ₱20,000 - ₱26,000 per year

    Hiring: Customer Service RepresentativeLocation: SLC Makati CityVirtual Process Only - No Onsite RequirementJob Description:We are hiring Customer Service Representatives for our onsite team in Ayala Ave. Makati City. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start a stable job in a professional environment.No...

  • Customer Service Head

    3 days ago

    Makati City, National Capital Region, Philippines YGC Corporate Services, Inc. Full time ₱450,000 - ₱540,000 per year

    The Customer Service Head will play a pivotal role in ensuring exceptional customer satisfaction and driving operational excellence. This position is full-time at a mid-senior level requiring at least five (5) years of experience in customer service management.Job Responsibilities and Tasks:· Accountable for the day-to-day operations of Customer Service...