Customer Support Expert Representative

4 days ago


Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱600,000 - ₱1,200,000 per year

We are seeking a talented and passionate Customer Service Representative (CSR) to join our team Cagayan de Oro, Misamis Oriental. In this full-time role, you will be the voice of our company, providing exceptional customer service and technical support to our valued clients.

Key Responsibilities:

  • Responding to customer inquiries and resolving issues promptly and efficiently via phone, email, and chat
  • Providing technical support and troubleshooting to assist customers with product and service-related questions
  • Documenting customer interactions and maintaining accurate records to ensure a seamless support experience
  • Identifying and escalating complex issues to the appropriate team or management for further assistance
  • Continuously learning about our products and services to deliver accurate and up-to-date information to customers
  • Contributing to the enhancement of our customer support processes and procedures

Qualification:

  • Competitive salary and performance-based incentives
  • Comprehensive training and development opportunities to enhance your skills
  • Opportunities for career progression and advancement within the company
  • Supportive and collaborative team environment
  • Excellent work-life balance with flexible working arrangements
  • Company-sponsored health and wellness initiatives


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