Customer Support for Telco

17 hours ago

Cagayan de Oro, Northern Mindanao, Philippines TalentSync Training and Development Full time ₱900,000 - ₱1,200,000 per year

We are seeking a dedicated and customer-focused Customer Support Representative to join our growing team in Cagayan de Oro, Misamis Oriental. This is a full-time position that will involve providing excellent customer service to our clients in the telecommunications industry.

As a Customer Support Representative, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. This is an exciting opportunity to work in a fast-paced, dynamic environment and contribute to the success of our business.

What you'll be doing

  • Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
  • Troubleshooting and resolving customer issues efficiently and effectively
  • Providing accurate information and guidance to customers about products and services
  • Escalating complex issues to the appropriate team or supervisor as needed
  • Maintaining detailed records of customer interactions and documentation
  • Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to interact with customers in a polite, patient, and empathetic manner
  • Strong problem-solving and critical-thinking abilities to identify and resolve customer issues
  • Experience in a customer service or call centre environment, preferably in the telecommunications industry
  • Ability to work in a fast-paced, target-driven environment and meet key performance indicators

What we offer

  • Competitive salary and benefits package
  • Opportunities for career development and advancement
  • Supportive and collaborative work environment
  • Comprehensive training and ongoing coaching
  • Health and wellness initiatives to promote work-life balance

Join our team and be part of a dynamic, forward-thinking organisation that values its employees and is committed to their professional and personal growth. Apply now and take the first step towards an exciting and rewarding career with TalentSync Training and Development.

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