CSR - Dayshift

7 days ago

Ayala Alabang, National Capital Region, Philippines CPI Management Services Full time ₱150,000 - ₱250,000 per year

About the role

Are you a customer service superstar looking for a new challenge? CPI Management Services' is seeking a full-time CSR - Dayshift to join our growing team in Alabang, Muntinlupa City. In this role, you will be responsible for providing exceptional customer support and problem-solving for our valued clients. If you thrive in a fast-paced, customer-centric environment, this could be the perfect opportunity for you.

What you'll be doing

  1. Handling inbound customer inquiries and requests via phone, email, and chat
  2. Resolving customer issues and concerns in a timely and effective manner
  3. Providing accurate information and updates to customers
  4. Documenting customer interactions and following up as needed
  5. Identifying opportunities to improve customer experience and suggesting process improvements
  6. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  2. Excellent communication and interpersonal skills, with the ability to handle difficult conversations
  3. Strong problem-solving and critical thinking skills to effectively address customer needs
  4. Proficient in using computer systems and technology, with the ability to learn new applications quickly
  5. Flexible and adaptable, able to work in a fast-paced, dynamic environment
  6. Commitment to providing exceptional customer service and a positive attitude

What we offer

At CPI Management Services', we value our employees and strive to provide a supportive and rewarding work environment. Some of the key benefits you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness benefits
  3. Opportunities for career development and advancement
  4. A collaborative and inclusive company culture
  5. Flexible work arrangements and a focus on work-life balance

About us

CPI Management Services' is a leading provider of customer service and business process outsourcing solutions. We pride ourselves on our commitment to excellence, innovation, and delivering exceptional results for our clients. With a strong presence in the Alabang Muntinlupa City Metro Manila area, we are dedicated to building a diverse and talented team to support our continued growth and success.

If you're excited to be a part of our team and contribute to our mission, we'd love to hear from you. Apply now to take the next step in your career

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