Medical Records Retrieval Specialist

11 hours ago

Baguio City, Cordillera, Philippines EMAPTA Full time ₱350,000 - ₱400,000 per year

A SNAPSHOT OF THE ROLE

Company Overview

We are a global outsourcing partner supporting leading healthcare and medical record retrieval providers in the US. Our team delivers high-quality customer service and administrative support, helping clients improve efficiency and ensure compliance with industry standards. We are committed to fostering an inclusive and collaborative workplace where growth and development are prioritized.

Job Description

As a Customer Service Representative – Healthcare, you will act as a liaison between healthcare providers, law firms, and insurance agencies to ensure accurate and timely retrieval of medical records. You will handle outbound and inbound calls, respond to inquiries, and maintain compliance with HIPAA regulations. This role requires excellent communication, strong attention to detail, and the ability to work effectively in a fast-paced environment.

Qualifications

  • Minimum of 3 years BPO experience with a healthcare background
  • Previous customer support experience with knowledge of medical records and HIPAA regulations
  • Working knowledge of HIPAA regulations is required
  • Strong verbal communication skills and active listening ability
  • Familiarity with CRM systems and practices
  • Customer-focused, adaptable to different personality types
  • Ability to multitask, prioritize, and manage time effectively
  • At least High School graduate

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

  • Company events

Work Location: In person

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