Japanese (Bilingual) Game Support Representative

3 days ago

Pasig, National Capital Region, Philippines Qroad Philippines Inc. Full time ₱600,000 - ₱1,200,000 per year

Job Description:

  • Provide high-quality customer support by identifying player issues, addressing inquiries, and enhancing overall customer satisfaction.
  • Engage with the gaming community, interact directly with players, and maintain a positive gaming environment.
  • Respond to support tickets, emails, and other communication channels professionally and promptly.
  • Work closely with Korean counterparts in our head office (mainly written communication).
  • Ensure accurate documentation of player concerns, feedback, and resolutions.
  • Contribute to improving customer support processes and player experience.

Qualifications:

  • Proficiency in Japanese (written & verbal). Non-native speakers are welcome to apply.
  • Experience in customer service, game support, or related fields is a plus.
  • Strong communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced gaming environment.
  • Knowledge or interest in the gaming industry is highly preferred.

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