Customer Service for Japanese Bilingual
1 day ago
Exciting opportunity for a Customer Service for Japanese Bilingual to join our team in our Pasig City office. This full-time role is responsible for providing high-quality customer service to our clients. As a customer-focused professional, you will be the voice of our brand, ensuring our clients receive a positive experience.
What you'll be doing
- Respond to inbound customer calls, emails, and other inquiries in a timely and professional manner
- Proactively identify and address customer needs and concerns
- Provide product information and assist with troubleshooting
- Document customer interactions and maintain detailed records
- Collaborate with cross-functional teams to resolve customer issues
- Continuously seek ways to improve customer satisfaction and operational efficiency
What we're looking for
- Japanese-speaking customer experts, N1/N2 proficiency (open to both native and non-native speakers)
- At least 6 months of fraud analyst experience
- Fluency in both English and Japanese languages
- 2+ years of experience in a customer service or call centre role
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- A commitment to providing exceptional customer service
What we offer
- Competitive salary and bonus structure
- Comprehensive health and dental insurance coverage
- Retirement plan and paid time off
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment
Apply now
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