Japanese Bilingual Support

6 days ago

Pasig, National Capital Region, Philippines Hytech Full time ₱250,000 - ₱500,000 per year

Job Description:

  • Process client requests and resolve issues via live chat, and email through the CRM system while paying attention to accuracy and detail.
  • Escalate the issue to the appropriate specialist when needed via Zendesk or Fresh work.
  • Update clients on their request status accordingly.
  • Verify documents submitted by clients on an hourly basis.
  • Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
  • Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
  • Achieve quarterly KPI targets set by the customer support manager.
  • Perform other ad hoc tasks assigned by the customer support manager.

Key Requirements:

  • Excellent command of Japanese, both spoken and written; JLPT N1 level or equivalent is preferred.
  • Strong ability to work under pressure and adapt to fast-paced, multitasking environments.
  • Quick-thinking with strong logical thinking and analytical skills; able to identify issues and opportunities through data.
  • Fast learner with strong self-learning ability, capable of acquiring necessary knowledge and tools efficiently.
  • Strong problem-solving and independent thinking skills; detail-oriented, responsible, and reliable in execution.
  • Proactive, hardworking, with a positive attitude; willing to support others and able to collaborate well in a team.
  • Prior experience in customer support or operations within the finance or IT industry is a strong plus.
  • This position requires working in rotating shifts, which may include early mornings, evenings, weekends, and public holidays, with compensatory time off provided as per company policy.

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