Korean (Bilingual) Game Support Representative

3 days ago

Pasig, National Capital Region, Philippines Qroad Philippines Inc. Full time ₱200,000 - ₱250,000 per year

· Effectively communicate with players to understand their needs and demands.

· Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful and timely manner.

· Minimum 1 year of customer service experience required.

· Maintain, moderate, and provide customer support in all social media accounts, forums, and official review stores related to the product.

· Provide reports on community feedback, buzz and viral coverage

· Maintain social network presence including Facebook, Twitter, and other social media platforms

· Highlight any players' concerns and issues that you are aware of across the social media and forums to the respective teams

· Data management and reporting on content, events, and activities

· Study and familiarize the game with the goal to learn the process and curves of the game

· Gaming industry experience is required for this role.

· Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs

· Assisting the immediate supervisor, team leader or client with any task that is assigned from time to time.

· Translate game-related support content, reports, and communications between Korean and English with accuracy and cultural sensitivity.

· Native/Heritage level Korean language proficiency is required.

· Native/Fluent level English language proficiency is required.

· Respond to player inquiries and concerns in both Korean and English across support channels and social media platforms.

· Ensure all documentation, reports, and feedback are consistently delivered in both languages when required.

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