Consultant, Hotel Sales Support

Role Purpose
The Americas Sales Associate provides support to the Americas Regional Sales Team and the Americas Regional Sales Center by servicing leads through the effective execution of the enquiry handling process, steps to conversion, and the preparation of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG. The main focus of this role is to enhance lead conversion thereby driving greater revenue to IHG branded hotels; project coordination, trade show/agency coordination, liaison with internal departments, facilitating booking arrangements, generating and tracking bookings, compilation of internal and external sales reports, and serving as a liaison with clients and hotels.

Key Accountabilities

• Lead Fulfillment Execution and Conversion
• Work with Key Account Managers to track and monitor Tour & Leisure segment bookings through the Sales System
• Fulfills and where possible exceeds customer expectations in the conversion of their enquiries in to an IHG branded hotel with a focus on generating the best levels of revenue
• Where first choice property may not be available, cross sell the customer to another IHG branded property
• Ensures accurate and timely capture of pertinent data in to the required sales systems
• Develops and delivers the relevant and appropriate documentation to the customer and hotel
• Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion
• Ensures accurate and timely communication of the status and pertinent information of potential bookings to KAD/KAM and recipient hotel
• Designated support to Key Account Managers (KAMs) and their Accounts
• Serve as primary point person for IHG to designated Accounts
• Guide individual IHG hotels in negotiation of rates for Accounts, in order to assist hotels in maximizing revenues while meeting Account needs
• Handle to conclusion the RFP (Request for Purchase) process for Accounts and successfully execute booking needs of assigned Key Accounts.
• Coordinate market segment sales projects as required or requested. Coordinate needs of market segment client promotional activities and project needs. Interface and coordinate project efforts with other Company Departments.
• Provide designated administrative support to Key Account Managers
• Coordinate reports and market share/clients data as needed.

Key Skills & Experiences
Required Skills –

• Experience and knowledge of sales principles and techniques including but not limited to SAM
• Clear, concise and succinct communication skills, including adapting both verbal and written communication to the needs and level of user.
• Time management skills, attention to detail and ability to manage multiple tasks/clients required.
• Ability to build and manage relationships with Key Accounts. Ability to interact on a professional level with management and clients.
• Ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions.
• Excellent PC Skills (including Word; Excel; Outlook)
• Knowledge and experience of Sales Systems (i.e. Delphi;, i-RFP, Holidex, etc.)

Qualifications –

• Associate degree or Bachelor's degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.

Experience –

• 1-3 years progressive work-related experience within a regional sales team, or similar environment, with demonstrated proficiency and understanding of one or more functions related to the position.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.