Business Process Specialist

MAIN RESPONSIBILITY

The Business Process Specialist plays a crucial role in optimizing and improving operational efficiency while also contributing to corporate planning and budgeting processes. This multifaceted role involves analyzing existing processes, identifying areas for improvement, implementing changes, and collaborating on financial planning and budgetary matters. He/she is also involve in management of various corporate wide projects.

Also as Data Protection Officer, he/she will serve as the primary advocate for data privacy. He/She will ensure the Group's full compliance with the Data Privacy Act of 2012 (R.A , safeguarding the personal data of our guests, employees, and partners.

JOB RESPONSIBILITIES

Business Process Management

• Process Analysis and Documentation: Conduct thorough assessments of existing business processes across various departments.

• Process Analysis and Documentation: Document process workflows, standard operating procedures (SOPs), key performance indicators (KPIs), and Service Level Agreements (SLA).

• Process Improvement: Collaborate with cross-functional teams to identify inefficiencies and areas for improvement.

• Process Improvement: Develop and implement process enhancements, automation solutions, and efficiency measures.

• Performance Monitoring: Establish regular monitoring and reporting mechanisms to track process performance and compliance.

• Performance Monitoring: Continuously review KPIs and metrics, making adjustments as needed to achieve targets.

Project and Process Audit Management:

•Conduct audits of project activities to ensure compliance with project requirements and identify opportunities for improvement.

•Conduct audits of various departments and functions to assess compliance and identify areas of risk.

•Develop and implement audit plans and procedures to ensure effective audit management.

•Identify audit findings and recommend corrective actions to improve project performance.

•Monitor and evaluate audit results and report on key metrics to project stakeholders and top management.

Data Analysis:

•Data Collection and Analysis: Collect and analyze data related to business processes, audits, and project performance. Utilize data insights to drive process improvements, audit effectiveness, and project success.

•Data Collection and Analysis: Collect and analyze data related to daily revenue from direct booking from our reservations system.

Project Management:

• Project Planning: Develop comprehensive project plans, including scope, timelines, resource allocation, and budgeting for hotel development projects.

• Team Management: Lead and supervise a multidisciplinary team and ensure effective coordination and communication among team members to achieve project objectives.

• Quality Assurance: Establish quality standards and ensure adherence to them throughout the project lifecycle. Conduct regular audits and reviews to assess work quality and promptly address any deficiencies.

• Project Documentation: Maintain accurate project documentation, including contracts, change orders, progress reports, and other relevant records. Ensure proper filing and organization of project documentation for future reference.

• Project Reporting: Prepare and present project status reports, including progress updates, milestones achieved, and any deviations from the original plan. Communicate project outcomes and lessons learned to improve future projects.

• Change Implementation: Develop and execute change management strategies to ensure successful adoption of process improvements and project changes. Facilitate communication, training, and support for staff.

• Project Management System Admin: Be the champion of the project management system for head office and properties. Support and assist the members from setting up and analytics of boards required per department needs.

Project Management:

• Project Planning: Develop comprehensive project plans, including scope, timelines, resource allocation, and budgeting for hotel development projects.

• Team Management: Lead and supervise a multidisciplinary team and ensure effective coordination and communication among team members to achieve project objectives.

• Quality Assurance: Establish quality standards and ensure adherence to them throughout the project lifecycle. Conduct regular audits and reviews to assess work quality and promptly address any deficiencies.

• Project Documentation: Maintain accurate project documentation, including contracts, change orders, progress reports, and other relevant records. Ensure proper filing and organization of project documentation for future reference.

• Project Reporting: Prepare and present project status reports, including progress updates, milestones achieved, and any deviations from the original plan. Communicate project outcomes and lessons learned to improve future projects.

• Change Implementation: Develop and execute change management strategies to ensure successful adoption of process improvements and project changes. Facilitate communication, training, and support for staff.

• Project Management System Admin: Be the champion of the project management system for head office and properties. Support and assist the members from setting up and analytics of boards required per department needs.

Data Privacy & Compliance

• Compliance Oversight: Spearhead the company's compliance with the National Privacy Commission (NPC) and R.A Ensure all privacy notices, consent forms, and data sharing agreements are up to date.
• Privacy Impact Assessments (PIA): Conduct regular PIAs to identify risks associated with how we collect, store, and process guest and employee data.
• Breach Management: Lead the Breach Response Team. In the event of a security incident, you are responsible for containment, investigation, and mandatory reporting to the NPC.
• Training & Culture: Conduct data privacy awareness training for all employees, ensuring that front-liners understand the importance of confidentiality (e.g., not reading out room numbers, securing credit card details).
• Third-Party Management: Review contracts with vendors and suppliers to ensure they meet our data protection standards.

QUALIFICATIONS

EDUCATION

Bachelor's degree in Industrial Engineering, Accountancy, or any business related courses. Fresh graduates are welcome to apply.

CERTIFICATIONS & LICENSES

• Six Sigma Yellow/Green Belt is a plus.
• Project Management Certification is a plus.
• Certified Data Protection Officer is a plus.

YEARS OF WORK EXPERIENCE

• At least with 1 year experience in process management, project management, budget, data privacy preferably in a hotel industry environment.

COMPETENCIES

JOB COMPETENCIES

• Proficiency in business process mapping and SOP documentation.
• Working knowledge of Data Privacy Act (R.A compliance and breach management.
• Familiarity with or similar project management tool.
• Proficiency in Microsoft Office/Google Workspace: Excel/Google Sheets
• Aptitude for data analysis, financial reporting, and budgeting.

BEHAVIORAL COMPETENCIES

• Meticulous attention to detail and data accuracy.
• High standard of professional integrity and ethics.
• Analytical mindset with root-cause problem-solving skills.
• Ability to facilitate change and collaborate across departments.
• Agility in managing multiple priorities in a fast-paced environment.