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Business Retention Officer

2 weeks ago

Makati City, National Capital Region, Philippines PhilCare Full time $40,000 - $80,000 per year

Company Description

Established in 1982, PhilCare is one of the pioneering Health Maintenance Organization (HMO) companies in the country. PhilCare's vision is to allow Filipinos to enjoy a better quality of life by providing access to world-class health services. As a recognized leader in the Philippine HMO industry, PhilCare provides reliable in-patient and out-patient health care while promoting total wellness and healthy living. The company leverages technology-enabled customer experiences to set the industry pace.

Role Description

This is a full-time on-site role located in Makati for a Business Retention Officer. The Business Retention Officer will be responsible for maintaining relationships with existing clients, analyzing client data to identify retention opportunities, and developing strategies to improve customer satisfaction and retention rates. Additional day-to-day tasks include engaging with clients through various communication channels, addressing client concerns promptly, and collaborating with internal teams to enhance service delivery.

Qualifications

  • Proficient in analytical skills and business acumen
  • Strong customer service and interpersonal communication skills
  • Excellent written and verbal communication abilities
  • Experience in developing and implementing client retention strategies
  • Bachelor's degree in Business, Marketing, or a related field
  • Ability to work effectively in an on-site team environment
  • Relevant experience in the healthcare industry is an advantage