Head of Retention and Engagement

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱3,500,000
Career Opportunities in Customer Success Management

We are currently seeking a skilled Customer Success Manager to join our team. This role is critical in driving customer retention through the development of targeted user experiences and the implementation of churn reduction strategies.

Main Responsibilities:
  • The ideal candidate will be responsible for identifying, monitoring, and analyzing key customer metrics to inform retention strategies.
  • This role also involves collaborating with cross-functional teams to enhance UI/UX and reduce churn.
  • A successful Customer Success Manager will develop and test solutions to improve navigational flow and usability.
  • In addition, this role requires partnering with sales and marketing to align retention initiatives with business objectives.
  • The successful candidate will provide actionable insights to leadership based on customer behavior data.
  • Maintaining accurate reporting on cross-functional projects is also an essential aspect of this role.
  • The Customer Success Manager will also lead efforts to boost referrals and customer advocacy.
  • Responsibilities include supporting customer onboarding and engagement initiatives.
  • A key requirement of this role is solving problems quickly, even under pressure.
  • Pursuing continuous improvement in processes and systems is also vital.
Key Requirements:
  • A strong grasp of SaaS, user journey mapping, and usability principles is essential.
  • Strong understanding of navigation optimization, retention, and referral strategies is required.
  • 2-5 years of experience in related roles, with at least 1 year in leadership, is preferred.
  • High emotional intelligence and strong collaboration skills are necessary for success in this role.
  • The ideal candidate should be proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude are essential.

This role offers an exciting opportunity to work closely with our team to design and implement strategies that drive customer success and retention. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this position.

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