CSR- Non voice

8 hours ago

Mandaluyong City, National Capital Region, Philippines Top Alliance Full time ₱150,000 - ₱250,000 per year
Job Summary:

We are looking for dedicated and customer-oriented individuals to join our team as Customer Service Representatives. The role involves assisting customers with inquiries, issues, and requests through voice calls, chat, or email, while maintaining a high level of professionalism and service quality.


Key Responsibilities:

For Voice Account:

  • Handle inbound and/or outbound customer calls in a professional manner.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer complaints efficiently and escalate complex issues when necessary.
  • Maintain call logs and update customer records accurately in the system.
  • Meet or exceed performance metrics such as customer satisfaction, first call resolution, and average handling time.
  • Demonstrate empathy and patience while dealing with customer concerns.

For Non-Voice Account (Chat/Email/Support Ticket):

  • Respond to customer inquiries via chat, email, or other digital platforms.
  • Provide timely, accurate, and comprehensive responses to customer issues.
  • Research, diagnose, and resolve product or service problems through written communication.
  • Maintain a positive tone and clear communication in all written interactions.
  • Manage multiple chats or email threads efficiently while maintaining quality.
  • Document interactions and update customer information accurately in the CRM system.

Qualifications:
  • High school diploma or equivalent (college degree preferred).
  • Excellent English communication skills (written and verbal).
  • Strong active listening and problem-solving abilities.
  • Basic computer and typing skills; familiarity with CRM systems is a plus.
  • Ability to work in a fast-paced environment and adapt to shifting priorities.
  • Willingness to work flexible schedules, including weekends and holidays if required.

  • CSR - Local account and non voice

    1 week ago

    Makati City, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team at CORPORATE VISIONS INC' in Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service and support to our local account clients, with a focus on non-voice interactions.What you'll be...

  • HW- Virtually Hiring For Non Voice

    2 weeks ago

    Quezon City, National Capital Region, Philippines iCrescendo INC. Full time ₱26,000 - ₱30,000 per year

    VIRTUALLY HIRING *CSR – Non-Voice Tips are provided At least 6 mos BPO Exp. Phone Interview Process 26k to 30k ( EASY HIRED ) +Allowance & HMO Grab this opportunity, Goodluck PM ME

  • HW- Non voice Health Care acc

    1 week ago

    Quezon City, National Capital Region, Philippines iCrescendo INC. Full time ₱26,000 - ₱30,000 per year

    Hiring CSR POSITIONNon voice| Back OfficePhone Interview Process26k to 30k ( EASY HIRED )PM ME

  • Non-Voice CSR

    2 days ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱15,000 - ₱30,000 per year

    We are urgently hiring Non-Voice Customer Service Representatives for our Makati site.Onsite role | Limited slots available | Start by November 10.Qualifications:At least High School GraduateWith or without BPO experienceWilling to work onsite in MakatiWhat We Offer:Competitive pay and incentivesHMO and other benefitsCareer growth opportunitiesApply now and...

  • CSR - Non voice account - at least 6 months BPO experience required

    2 weeks ago

    Quezon City, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking an experienced Customer Service Representative (CSR) to join our dynamic team at CORPORATE VISIONS INC'. In this full-time role, you will be responsible for providing exceptional non-voice customer service to our valued clients. Based in Quezon City, Metro Manila, this position offers an opportunity to build your career in the...

  • 100 chat support

    1 week ago

    Mandaluyong City, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

    About the role This is a full-time customer service role based in Metro Manila. You will be providing 100% chat support for a non-voice account, handling customer inquiries and requests via chat. As a Customer Service Representative (CSR), you will be the primary point of contact for customers, ensuring their needs are met promptly and efficiently.What...

  • CSR Roles

    2 days ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱200,000 - ₱400,000 per year

    Job Description:Start your BPO career with one of the top companies in Makati. We are hiring Voice and Non-Voice Customer Service Representatives for our November 10 onboarding.Qualifications:At least High School GraduateWilling to work onsite in MakatiWith or without experienceCan communicate clearly and professionallyAvailable Roles:Voice CSR – Virtual...

  • HW- No Assessment Non Voice

    6 days ago

    Mandaluyong City, National Capital Region, Philippines iCrescendo INC. Full time ₱19,000 - ₱35,000 per year

    We are HIRING We are Looking for applicant who is willing to start ASAPGood for Newbies and Tenured Tips are providedNo AssessmentVoice | 90% Non voice Makati McKinley Pasig Taguig Bridgetown Alabang QCPhone Interview Process19k to 35k ( EASY HIRED )+Allowance & HMO Grab this opportunity, GoodluckPM ME

  • Seasonal Non-voice Support

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Support Services Group Full time ₱15,000 - ₱30,000 per year

    Key ResponsibilitiesAs a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers through live chat or email.Keeping customers informed by maintaining updates on new and ongoing...

  • KR- Pure Non Voice Hiring

    7 hours ago

    Mandaluyong City, National Capital Region, Philippines iCrescendo INC. Full time ₱15,000 - ₱30,000 per year

    Hiring Non Voice Account Up to 28k Salary Package+ Incentives + Night diff - Start Asap - Virtual Process - 1 Day Process - Work on Site