BPO - E-Commerce CSR & Order Processor (Hybrid Setup)

4 days ago

Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱300,000 - ₱450,000 per year

What happened, Vella? Why you crying again? I know, looking for a job, right? Here's one for you. Unity Communications needs an Order Processing Representative.

If you're someone who tracks online orders like it's a full-time hobby, can reply to emails faster than you reply to your barkada group chat, and actually finds peace in checking off a to-do list, you're exactly whom we're looking for.

You'll play a critical part in maintaining a seamless customer experience, serving as a key point of contact between customers, internal departments, and the onshore team.

Apply today

How You Spend Your Eight Hours

Customer Service
and Order Handling

  • Provide excellent customer service with a focus on resolving issues on first contact
  • Accurately process customer orders (LPOs) in the ERP system and meet cut-off deadlines
  • Manage communications with the onshore team to clarify or resolve tasks
  • Monitor and respond to emails from shared inboxes in a timely manner

Day-to-Day Operations

  • Collaborate with team members to meet daily goals and schedules
  • Share reports and updates with internal departments
  • Follow company processes and quality standards closely
  • Record customer interactions in systems such as Salesforce and email
  • Report any process gaps or issues for improvement

Teamwork
and Communication

  • Handle customer and partner questions through chat, email, and voice (inquiries might include product details, tracking info, or general support)
  • Work alongside team leads and IT to solve customer-impacting issues
  • Support a positive and collaborative work culture using tools such as Salesforce and Microsoft Teams

Extra Tasks

  • Help with admin work (e.g., research, surveys) during slow periods
  • Provide backup support for teammates when needed
  • Take on other tasks related to the role as assigned

What You Must Possess
Experience
and Background

  • At least two years in a contact center or BPO setting
  • Experience with customer service, order processing, and (ideally) e-commerce
  • Comfortable managing customer calls and back-end systems
  • Ability to coordinate across teams and meet deadlines

Skills And Tools

  • Strong knowledge of Microsoft Excel (formulas and pivot tables)
  • Great organizational and time management skills
  • Ability to multitask without losing attention to detail
  • Ability to learn quickly and work independently
  • Flexibility with shifting schedules based on business needs

Who You Are

  • Clear communicator who listens and responds well
  • Critical thinker and problem-solver
  • Empathetic and customer-focused
  • Open-minded, adaptable, and a team player
  • Always looking for better ways to do things

What You Shall Receive

  • HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense.
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

  • Full-time position
  • Hybrid work setup with on-site work

Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

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