Administrative Assistant

3 days ago

Marikina City, National Capital Region, Philippines Prestige Autolink Garage, Inc. Full time ₱250,000 - ₱500,000 per year

The Service and Claims Assistant is the main point of contact for customers looking to get their car serviced at the auto repair shop. He assists the Shop Manager / Operations Manager in planning and coordinating the delivery of the organization's services.

Duties and Responsibilities

  • Assess the service needs of clients and connect them with the correct provider
  • Create and maintain a directory of service providers and resources
  • Create and maintain a database of clients and client needs
  • Assist in assessing client issues and providing recommendations to fix problems
  • Ensure each client is given the necessary services and follow-up to fill ongoing service needs

Tasks

  • Answers client inquiries made thru various platforms such as telephone, email, sms and social media
  • Ensures Client Intake Forms are filled out by interested clients upon initial contact and, with the information gathered, updates and maintains our company's customer database.
  • Collates required claim documents and submits them to insurance providers
  • Schedules Inspection of Unit
  • Assists Claims Officer/Shop Manager in preparing repair estimates
  • Monitors and follows up Evaluation and LOA from Insurance Provider or approval of repair estimate from private clients
  • Updates the client on the status of their claim
  • Schedules Drop off or Pick up of Unit
  • Maintains Client's Folders while unit are still on going repair (LOA & Evaluation, Estimate. Vehicle Repair Checklist) and turns them over to Accounting once unit is released
  • Updates the client on the status of their car repair
  • Helps in maintaining existing relationships and developing new accreditations with insurance agencies and insurance providers
  • Helps in acquiring new clients
  • Provides daily, weekly, and monthly reports on shops productivity to the management team
  • Completes any administrative tasks assigned

Qualifications:

·       College or University graduate

· years of industry experience or related customer service experience required

·       Previous administrative experience preferred

·       Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

·       Excellent customer service and problem-solving skills

·       High quality organizational skills

·       The ability to work well under pressure due to deadlines and to multiple tasks

·       The ability to build relationships and coalitions within the community

·       Excellent verbal and written communication skills

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