Operations & Scheduling Coordinator

2 weeks ago

Legazpi, Bicol, Philippines Pandr Outsourcing Full time $40,000 - $60,000 per year

We're Hiring: Operations & Scheduling Coordinator - Nigh Shift

Job Overview

We are seeking a highly organized Operations & Scheduling Coordinator to support the daily operations of a national service business. This role is a blend of customer support, scheduling, and back-office administration — ensuring the field team and management have the structure, data, and support needed to drive efficiency and growth.

The ideal candidate will have strong experience in scheduling jobs and managing technician workloads, along with excellent communication and problem-solving skills. If you're proactive, detail-oriented, and thrive in a fast-paced environment, this role could be a great fit for you.

Requirements

Key Responsibilities

Scheduling & Coordination

  • Manage technician scheduling, route optimization, and workload balancing.
  • Oversee reschedules, cancellations, and overflow call handling.
  • Liaise directly with technicians to ensure smooth daily operations.

Customer Support

  • Handle inbound calls, customer inquiries, and appointment setting.
  • Maintain a professional, customer-first approach in all interactions.
  • Follow through on customer issues to ensure timely resolution.

Back-Office & Reporting

  • Maintain accurate CRM records for all calls, jobs, and customer touchpoints.
  • Consolidate data into clear reports and dashboards for leadership and franchise reporting.
  • Assist with payroll, billing, and compliance-related administrative support.

Qualifications

  • Proven experience in scheduling jobs and managing field staff.
  • Strong communication skills with clear, professional English.
  • Excellent attention to detail and ability to balance multiple priorities.
  • Familiarity with CRMs (Service Minder or similar preferred).
  • Analytical mindset for reporting and workflow optimization.
  • Proactive, reliable, and able to work independently under management guidance.
Benefits
  • Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
  • Work with an innovative company delivering cutting-edge solutions across multiple industries
  • Lead a team in a fast-paced, high-growth environment
  • Competitive salary with opportunities for career advancement
  • Collaborative, forward-thinking work culture
  • 21 leave credits plus all client-based holidays
  • HMO coverage with dependent benefits
  • Exposure to world-class leadership from both local and international supervisors

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