Security / Safety Manager & Customer Relation - from Malls with BOSH / OSH

5 days ago

Marikina City, National Capital Region, Philippines Aspiree Inc. Full time

The Customer Relations & Security Manager is responsible for managing customer complaints and finding solutions to customer problems.

KRA 1: Customer Relations Management

  • Sets customer satisfaction goals and monitors performance against them. Collects and reviews customer feedback through various platforms (e.g., email, calls, suggestion boxes).
  • Collaborates with other departments to ensure timely response to customer complaints.
  • Compiles and presents customer concerns and suggestions to management.
  • Leads customer service projects, develops policies, and ensures staff understand service standards.
  • Manages escalated customer service issues and ensures resources are in place for excellent service delivery.

KRA 2: Safety and Security

  • Ensures safety of customers and staff within the premises at all times.
  • Enforces compliance with safety and security regulations.
  • Reports security concerns to management and handles emergency situations effectively.
  • Prevents losses to property and life.
  • Oversees operational protocols such as gate passes, work permits, and inspections related to tenant move-ins and move-outs.

KRA 3: Personnel Supervision and Training

  • Upholds high ethical standards and leads by example.
  • Supervises and evaluates staff performance based on defined targets (KRAs and KPIs).
  • Provides coaching and training to improve service quality.
  • Ensures adherence to company policies and procedures.
  • Prepares work schedules, especially for weekend duty officers.

KRA 4: Customer Satisfaction

  • Engages directly with customers, addressing inquiries and complaints.
  • Investigates customer issues and ensures timely resolution.
  • Coordinates with departments to resolve complaints within 24 hours.
  • Aims to turn dissatisfied customers into loyal patrons through proactive service recovery.

Requirements:

  • A Bachelor's degree in Business Administration or a related field.
  • A minimum of 3 years' experience.
  • Has BOSH or OSH Certification
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • Maintain a positive attitude focused on customer satisfaction.
  • Preferably a resident of Marikina or nearby cities

Location: Marikina

Work set up- Monday - Saturday , Onsite

Interested applicants can send their CV here :

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Job Type: Full-time

Pay: Php45, Php60,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Life insurance

Application Question(s):

  • Years of experience as a Security Manager?
  • Are you willing to work 6x a week?
  • Years of experience in People Management?
  • List down your availability this week for the screening interview via phone call & Viber:
  • Do you have experience from this Industry (Mall, Retail , Commercial)? If Yes , from what company?

Experience:

  • Customer Relations: 3 years (Required)

License/Certification:

  • BOSCH/OSH (Required)
  • BOSH / OSH (Preferred)

Location:

  • Marikina (Required)

Work Location: In person

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