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Vendor & Business Resolution Senior Specialist

7 hours ago

San Juan, National Capital Region, Philippines Merck Business Solutions Asia Inc. Full time

Your Role:

As a  Vendor & Business Resolution Senior Specialist, you will serve as the escalation point for high-priority, business-critical issues raised by key vendors, stakeholders, and senior leadership. You will play a strategic role in managing urgent escalations from critical vendors and ensuring timely resolution through cross-functional collaboration. This role demands exceptional communication skills, business acumen, and an ability to lead resolution efforts across global teams and complex P2P processes.
 
Key Responsibilities:

•    Act as the main point of contact for critical escalations and urgent issue resolution involving strategic vendors and business stakeholders.

•    Lead root cause analysis and develop corrective action plans to prevent recurring issues.

•    Collaborate closely with P2P, Procurement, Finance, IT, and Compliance teams to resolve cross-functional issues.

•    Represent the P2P function in high-level discussions with key vendors, leadership, and business partners.

•    Monitor SLA performance for critical issue resolution and identify areas for improvement.

•    Drive continuous improvement initiatives focused on vendor experience and operational efficiency.

•    Support audit and compliance reviews related to vendor management and invoice resolution.

•    Provide coaching and support to junior resolution specialists and act as a mentor in complex cases.

Who You Are

Experience:

• years of experience in Accounts Payable, Vendor Management, or P2P operations.

•    Proven experience managing escalations and working with VIP stakeholders.

•    Solid understanding of invoice processing, P2P systems, and ERP platforms (e.g., SAP, Oracle).

Skills:

•    Excellent problem-solving, negotiation, and conflict resolution skills.

•    Strong leadership presence and stakeholder management abilities.

•    Outstanding written and verbal communication skills.

•    Ability to thrive in a fast-paced, high-pressure environment.

•    Proficiency in Excel, PowerPoint, and ticketing systems.