Vendor & Business Resolution Senior Specialist
8 hours ago
Your Role:
As a Vendor & Business Resolution Senior Specialist, you will serve as the escalation point for high-priority, business-critical issues raised by key vendors, stakeholders, and senior leadership. You will play a strategic role in managing urgent escalations from critical vendors and ensuring timely resolution through cross-functional collaboration. This role demands exceptional communication skills, business acumen, and an ability to lead resolution efforts across global teams and complex P2P processes.
Key Responsibilities:
• Act as the main point of contact for critical escalations and urgent issue resolution involving strategic vendors and business stakeholders.
• Lead root cause analysis and develop corrective action plans to prevent recurring issues.
• Collaborate closely with P2P, Procurement, Finance, IT, and Compliance teams to resolve cross-functional issues.
• Represent the P2P function in high-level discussions with key vendors, leadership, and business partners.
• Monitor SLA performance for critical issue resolution and identify areas for improvement.
• Drive continuous improvement initiatives focused on vendor experience and operational efficiency.
• Support audit and compliance reviews related to vendor management and invoice resolution.
• Provide coaching and support to junior resolution specialists and act as a mentor in complex cases.
Who You Are
Experience:
• years of experience in Accounts Payable, Vendor Management, or P2P operations.
• Proven experience managing escalations and working with VIP stakeholders.
• Solid understanding of invoice processing, P2P systems, and ERP platforms (e.g., SAP, Oracle).
Skills:
• Excellent problem-solving, negotiation, and conflict resolution skills.
• Strong leadership presence and stakeholder management abilities.
• Outstanding written and verbal communication skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Proficiency in Excel, PowerPoint, and ticketing systems.
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