IT Technical Support Engineer

5 days ago

Makati City, National Capital Region, Philippines Atram Full time ₱800,000 - ₱1,200,000 per year

Role Summary:

The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in maintaining system reliability, enhancing user experience, and supporting business continuity through responsive and knowledgeable technical assistance.

What Business Outcomes the Role is Responsible for:

  • Deliver Reliable IT Application Support: Ensure business applications are configured, integrated, and scaled to meet operational needs, including automation and system optimization.
  • Enhance IT Operations and Customer Service: Provide timely and effective support to end-users for hardware, software, and systems issues, whether onsite or remote, while maintaining service level agreements.
  • Promote Knowledge Sharing and Documentation: Maintain and contribute to a comprehensive knowledge base of FAQs, troubleshooting guides, and common issues to empower user self-service and reduce support load.

What we're looking for in a Successful Candidate:

  • Technical Expertise: Background in technical or application support, with hands-on experience in SQL and system troubleshooting.
  • Client-Focused Problem Solver: Strong skills in customer handling, problem analysis, and resolution, with a proactive and service-oriented mindset.
  • Adaptability and Agility: Ability to work extended hours, manage shifting priorities, and meet deadlines in a lean team environment.

  • L2 Technical Support Engineer

    5 days ago

    Makati City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.Key Responsibilities:Provide advanced support for...

  • Technical Support Engineer

    3 days ago

    Makati City, National Capital Region, Philippines PHILMETAL PRODUCTS, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role Philmetal Products, Inc. is seeking a skilled Technical Support Engineer - Production Writer to join our dynamic team. In this full-time position, you will play a crucial role in supporting our manufacturing operations through the development of comprehensive technical documentation. Based in our Makati City, Metro Manila office, you will be...

  • Technical Support Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱800,000 - ₱1,200,000 per year

    Job DescriptionThe Technical Support Engineer is responsible for providing comprehensive technical assistance in the design, estimation, fabrication, and installation of aluminum and uPVC glass window and door systems.He/She ensures that all projects meet structural integrity, waterproofing performance, and aesthetic requirements based on client...

  • Technical Support Engineer

    5 days ago

    Makati City, National Capital Region, Philippines Multi-Mach International Inc. Full time ₱450,000 - ₱600,000 per year

    We are seeking a highly skilled and motivated Technical Engineer to join our growing Aluminum & uPVC Windows and Doors Division. This role is ideal for someone with strong technical knowledge of profiles, hardware, and fabrication methods, and who can support the company from design stage to jobsite installation.The successful candidate will serve as the...

  • Technical Support Engineer

    3 days ago

    Makati City, National Capital Region, Philippines DysrupIT Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARY:We are looking for a skilled and motivated DevOps Support Engineer to join our team. This role requires a strong background in scripting, observability, and cloud platforms, with the ability to troubleshoot complex technical issues and deliver excellent customer support. You will serve as a trusted partner to our customers and internal teams,...

  • Technical Support Engineer

    5 days ago

    Makati City, National Capital Region, Philippines COSMOTECH PHILS., INC. Full time ₱240,000 per year

    PRIMARY RESPONSIBILITIESAssist in presales technical research, product demonstrations, and project design.Provide phone and email support for client-reported issues.Conduct functionality testing of products prior to delivery to clients or deployment in projects.Perform testing and commissioning of installed systems and projects.Prepare training materials and...

  • Technical Support Engineer

    5 days ago

    Makati City, National Capital Region, Philippines Integrated Computer Systems Inc. (ICS) Full time ₱150,000 - ₱300,000 per year

    Technical Support Engineer (Metro Manila)Under the direction of the CSD Supervisor or Manager, provide technical service and support to relevant customers by:Being the resource person on entry-level IT-based products and solutions.Doing evaluation and testing on entry-level IT products.Provide resolution to escalated problems on supported entry-level IT...

  • Technical Support Engineer

    5 days ago

    Makati City, National Capital Region, Philippines JLL Full time ₱450,000 - ₱900,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Technical Support Engineer

    6 days ago

    Makati City, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    As a Technical Support Engineer, your primary responsibility is to ensure the reliability and performance of critical systems and equipment in an organization. You will work closely with cross-functional teams, including engineering, operations, maintenance, and quality assurance, to improve the reliability and maintainability of products and processes.Key...

  • Desktop Support Engineer

    5 days ago

    Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...