L2 Technical Support Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines 756e304a-8e56-4338-a0f9-163f99f291a3 Full time ₱600,000 - ₱800,000 per year

Role Summary

The L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise & 4PatientCare.

Role Description


• Research issues not able to be resolved by Tier 1 and identify system fault

o Provides initial fault isolation and proposes resolution for approval by senior team members to limit and address issues promptly.


• Prepare additional detailed information for Tier 3 on issues that require dev involvement


• Create support commands/scripts/workarounds to resolve customer issues


• Support issue resolution with various Internal Admin Tools (IAT)


• Respond to more advanced issues escalations promptly and appropriately, per Helix's internal processes, procedures and systems.


• Reach out proactively to senior agents and supervisors with questions to ensure solid understanding and growth of systems, processes and procedures.

Role Requirements


• Technical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)


• With 2-3 years of relevant experience.


• Solid organization and coordination skills.


• Outstanding research and problem-solving skills.


• Excellent verbal & written communication skills


• Able to utilize internal communication tools to align with all stakeholders to perform requested tasks


• Prior work experience as a technical specialist preferred but not required


• Prior work experience in healthcare and/or software industry preferred but not required

  • L2 Technical Support

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: L2 Technical Support We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer...

  • L2 Technical Support

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Essilor Shared Services Philippines Incorporated Full time ₱1,200,000 - ₱2,400,000 per year

    The L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise & 4PatientCare. Role Description - Research issues not able to be resolved by Tier 1 and identify system fault o Provides initial fault isolation and proposes resolution for approval by senior team members to limit and address issues promptly.- Prepare...

  • L2 Technical Support

    5 days ago

    Ayala Alabang, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time ₱40,000 - ₱80,000 per year

    Job DescriptionProject Role: L2 Technical SupportLocation: Alabang MuntinlupaWork setup: HybridRole Requirements•Technical aptitude or familiarity with software concepts such as: HTML, JavaScript,WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)•With 2-3 years of relevant experience.• Solid...

  • L2 Technical Support

    2 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱300,000 - ₱600,000 per year

    Job Title: L2 Technical SupportLocation: Alabang, Muntinlupa (Hybrid - 3x per week RTO)Mode of Hiring: Contract (6 months Extendable)Shift: DayJob Description:Research issues not able to be resolved by Tier 1 and identify system faultProvides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues...

  • L2 Support

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Hunters Hub Incorporated Full time ₱900,000 - ₱1,200,000 per year

    QualificationsTechnical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)With 2-3 years of relevant experience.Solid organization and coordination skills.Outstanding research and problem-solving skills.Excellent verbal &...

  • Technical Support Specialist

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Vertere Global Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    L2 Technical Support SpecialistRole Description• Research issues not able to be resolved by Tier 1 and identify system faulto Provides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.• Prepare additional detailed information for Tier 3 on issues that require devinvolvement• Create...

  • L2 Application Support

    5 days ago

    Ayala Alabang, National Capital Region, Philippines 51dc9d68-b637-4515-9e9f-4f3a6a3b9436 Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: L2 Application SupportKey ResponsibilitiesIncident ManagementResolve incidents escalated from L1 support.Perform root cause analysis and provide workarounds or...

  • L2 App Support

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:We are looking for an experienced L2 Support to provide advanced technical support, troubleshoot complex issues, and ensure timely resolution of incidents and service requests.Key Responsibilities:Handle escalated issues from L1 support, including incident diagnosis, troubleshooting, and resolution.Monitor systems, applications, and network...

  • L2 Application Support Analyst

    3 days ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱1,200,000 - ₱2,400,000 per year

    Key Responsibilities1. Incident ManagementReceive and resolve incidents escalated from L1 Support, ensuring complete and detailed analysis.Perform deep investigation to identify root cause, whether related to known errors or existing records.Collaborate with Team Lead for guidance on incident resolution and business domain processes.Handle P1/Major...

  • Technical Support Analyst- Level 2

    7 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱250,000 - ₱750,000 per year

    Job DescriptionProject Title: Technical Support Analyst- L2Location: Alabang MuntinlupaWork setup: Hybrid (3 times a week RTO)Role Requirements• Technical aptitude or familiarity with software concepts such as: HTML, JavaScript,Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)• With 2-3 years...