L2 Support

4 days ago

Ayala Alabang, National Capital Region, Philippines Hunters Hub Incorporated Full time ₱900,000 - ₱1,200,000 per year

Qualifications

  • Technical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,

Excel, cloud platforms (Azure, GCP)

  • With 2-3 years of relevant experience.

  • Solid organization and coordination skills.

  • Outstanding research and problem-solving skills.

  • Excellent verbal & written communication skills

  • Able to utilize internal communication tools to align with all stakeholders to perform requested tasks

  • Prior work experience as a technical specialist preferred but not required

  • Prior work experience in healthcare and/or software industry preferred but not required

Job Description

  • Research issues not able to be resolved by Tier 1 and identify system fault

o Provides initial fault isolation and proposes resolution for approval by senior

team members to limit and address issues promptly.

  • Prepare additional detailed information for Tier 3 on issues that require dev

involvement

  • Create support commands/scripts/workarounds to resolve customer issues

  • Support issue resolution with various Internal Admin Tools (IAT)

  • Respond to more advanced issues escalations promptly and appropriately, per

Helix's internal processes, procedures and systems.

  • Reach out proactively to senior agents and supervisors with questions to ensure

solid understanding and growth of systems, processes and procedures.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • L2 Support: 2 years (Required)

Work Location: In person

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