L2 Support
7 days ago
Qualifications
- Technical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,
Excel, cloud platforms (Azure, GCP)
With 2-3 years of relevant experience.
Solid organization and coordination skills.
Outstanding research and problem-solving skills.
Excellent verbal & written communication skills
Able to utilize internal communication tools to align with all stakeholders to perform requested tasks
Prior work experience as a technical specialist preferred but not required
Prior work experience in healthcare and/or software industry preferred but not required
Job Description
- Research issues not able to be resolved by Tier 1 and identify system fault
o Provides initial fault isolation and proposes resolution for approval by senior
team members to limit and address issues promptly.
- Prepare additional detailed information for Tier 3 on issues that require dev
involvement
Create support commands/scripts/workarounds to resolve customer issues
Support issue resolution with various Internal Admin Tools (IAT)
Respond to more advanced issues escalations promptly and appropriately, per
Helix's internal processes, procedures and systems.
- Reach out proactively to senior agents and supervisors with questions to ensure
solid understanding and growth of systems, processes and procedures.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
Education:
- Bachelor's (Required)
Experience:
- L2 Support: 2 years (Required)
Work Location: In person
-
L2 Technical Support
1 week ago
Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱900,000 - ₱1,200,000 per yearWe're Hiring: L2 Technical Support We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer...
-
L2 App Support
1 week ago
Ayala Alabang, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱900,000 - ₱1,200,000 per yearJob Summary:We are looking for an experienced L2 Support to provide advanced technical support, troubleshoot complex issues, and ensure timely resolution of incidents and service requests.Key Responsibilities:Handle escalated issues from L1 support, including incident diagnosis, troubleshooting, and resolution.Monitor systems, applications, and network...
-
L2 Support
2 weeks ago
Ayala Alabang, National Capital Region, Philippines HHI Full time ₱360,000 - ₱480,000 per yearKey Responsibilities:Investigate and resolve escalated issues from Tier 1 supportPropose fixes and document fault isolations for senior team reviewPrepare technical details for Tier 3 escalations (e.g., bugs or dev tickets)Use internal admin tools and support scripts to resolve customer issuesCollaborate cross-functionally and communicate resolutions...
-
L2 Support
2 weeks ago
Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱600,000 - ₱1,200,000 per yearResearch issues not able to be resolved by Tier 1 and identify system faultProvides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.Prepare additional detailed information for Tier 3 on issues that require devinvolvementCreate support commands/scripts/workarounds to resolve customer...
-
L2 Support
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱900,000 - ₱1,200,000 per yearQualificationsTechnical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)With 2-3 years of relevant experience.Solid organization and coordination skills.Outstanding research and problem-solving skills.Excellent verbal &...
-
IT Helpdesk Support L2
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Electrodry Full time ₱900,000 - ₱1,080,000 per yearDAY ONE, FULLY COVERED (AND FULLY FED) Enjoy free daily lunch and HMO with medical coverage right from the start.Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company eventsGrowth &...
-
Full Stack Support Engineer – C#/.Net
2 weeks ago
Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time ₱900,000 - ₱1,200,000 per yearAbout UsWe are a specialist IT consulting firm supporting global business applications and platforms. We deliver mission-critical services to clients using advanced technologies and lean teams.We're looking for a proactive ull Stack Support Engineer – C#/.Net & ReactJS who thrives in resolving complex issues, driving system improvements, and supporting...
-
Java Application Support
2 weeks ago
Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per yearAbout Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: Java Application SupportWe are seeking a Java Application Support to act as the final escalation point for the most complex production issues in our enterprise...
-
Technical Support Analyst- Level 2
7 days ago
Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱250,000 - ₱750,000 per yearJob DescriptionProject Title: Technical Support Analyst- L2Location: Alabang MuntinlupaWork setup: Hybrid (3 times a week RTO)Role Requirements• Technical aptitude or familiarity with software concepts such as: HTML, JavaScript,Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)• With 2-3 years...
-
Technical Support Specialist
7 days ago
Ayala Alabang, National Capital Region, Philippines Vertere Global Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per yearL2 Technical Support SpecialistRole Description• Research issues not able to be resolved by Tier 1 and identify system faulto Provides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.• Prepare additional detailed information for Tier 3 on issues that require devinvolvement• Create...