L2 Application Support

15 hours ago

Ayala Alabang, National Capital Region, Philippines 51dc9d68-b637-4515-9e9f-4f3a6a3b9436 Full time ₱1,200,000 - ₱2,400,000 per year
About Us:

GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.

Position: L2 Application Support
Key Responsibilities

Incident Management

  • Resolve incidents escalated from L1 support.
  • Perform root cause analysis and provide workarounds or solutions.
  • Escalate to L3 support when required.
  • Communicate directly with end users as necessary.

Problem Management

  • Investigate recurring issues and document root causes.
  • Implement corrective and preventive actions.
  • Recommend changes as needed to prevent future incidents.

Change Management

  • Identify incidents or problems requiring change requests.
  • Ensure proper execution and documentation of approved changes.

Administrative and Reporting

  • Conduct daily monitoring of service deliverables.
  • Ensure compliance with CMMI standards.
  • Prepare necessary reports and documentation.

Teamwork and Knowledge Sharing

  • Collaborate with the Domain Lead, L1/L3 support teams, and other internal stakeholders.
  • Assist in knowledge transfer activities.
  • Support service continuity initiatives.

Learning and Development

  • Continuously expand knowledge of business processes, systems, and technologies.
Qualifications

Education

  • Bachelor's degree in IT, Computer Engineering, or related fields (or equivalent experience)

Experience

  • Minimum of 1 year of experience in L2 Application Support
  • Background in incident, problem, and change management

Skills

  • Strong analytical and problem-solving capabilities
  • Experience using ticketing systems
  • Customer-oriented with strong English communication skills

Desirable Traits

  • Professional, resourceful, and team-oriented
  • Strong attention to detail
  • Fast learner and able to work under pressure

Work Conditions

  • May require shifting schedules, extended hours, and occasional travel

Why Join Us?

  • Enjoy competitive pay and benefits, with opportunities to grow your career.
  • Be part of a collaborative team where your work is valued and innovation is encouraged.
  • Work in a supportive environment that promotes work-life balance and personal growth.

How to Apply:

You may click "Apply for this job" button or you may send your updated resume to

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