L2 App Support

7 days ago

Ayala Alabang, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

We are looking for an experienced L2 Support to provide advanced technical support, troubleshoot complex issues, and ensure timely resolution of incidents and service requests.

Key Responsibilities:

  • Handle escalated issues from L1 support, including incident diagnosis, troubleshooting, and resolution.
  • Monitor systems, applications, and network alerts to ensure smooth operations.
  • Prepare additional detailed information for Tier 3 on issues that require dev involvement
  • Create support commands/scripts/workarounds to resolve customer issues
  • Support issue resolution with various Internal Admin Tools (IAT)
  • Provide support for user access management, configurations, and system maintenance.
  • Work within defined SLAs to ensure timely resolution of incidents and service requests.
  • Support change management activities, including testing and deployment validation.
  • Participate in on-call support rotation if required.
  • Ensure compliance with ITIL processes such as incident, problem, and change management.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 2–3 years of relevant experience
  • Familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)
  • Strong analytical, troubleshooting, and communication skills.
  • Ability to work independently and collaborate with cross-functional teams.

Job Type: Full-time

Work Location: Hybrid remote in Alabang

  • L2 Technical Support

    7 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: L2 Technical Support We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer...

  • L2 Technical Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Directio PHL, Inc. Full time ₱60,000 - ₱70,000 per year

    Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

  • L2 Application Support

    21 hours ago

    Ayala Alabang, National Capital Region, Philippines 51dc9d68-b637-4515-9e9f-4f3a6a3b9436 Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: L2 Application SupportKey ResponsibilitiesIncident ManagementResolve incidents escalated from L1 support.Perform root cause analysis and provide workarounds or...

  • L2 Support

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Hunters Hub Incorporated Full time ₱900,000 - ₱1,200,000 per year

    QualificationsTechnical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)With 2-3 years of relevant experience.Solid organization and coordination skills.Outstanding research and problem-solving skills.Excellent verbal &...

  • L2 Technical Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Ascendion Full time ₱250,000 - ₱500,000 per year

    Qualifications:With 2-3 years of relevant experience.Technical aptitude or familiarity with software concepts such as: HTML, JavaScript WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)Role Summary:The L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise &...

  • L2 Technical Support

    20 hours ago

    Ayala Alabang, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time ₱40,000 - ₱80,000 per year

    Job DescriptionProject Role: L2 Technical SupportLocation: Alabang MuntinlupaWork setup: HybridRole Requirements•Technical aptitude or familiarity with software concepts such as: HTML, JavaScript,WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)•With 2-3 years of relevant experience.• Solid...

  • L2 Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines HHI Full time ₱360,000 - ₱480,000 per year

    Key Responsibilities:Investigate and resolve escalated issues from Tier 1 supportPropose fixes and document fault isolations for senior team reviewPrepare technical details for Tier 3 escalations (e.g., bugs or dev tickets)Use internal admin tools and support scripts to resolve customer issuesCollaborate cross-functionally and communicate resolutions...

  • L2 Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱600,000 - ₱1,200,000 per year

    Research issues not able to be resolved by Tier 1 and identify system faultProvides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.Prepare additional detailed information for Tier 3 on issues that require devinvolvementCreate support commands/scripts/workarounds to resolve customer...

  • L2 Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱900,000 - ₱1,200,000 per year

    QualificationsTechnical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)With 2-3 years of relevant experience.Solid organization and coordination skills.Outstanding research and problem-solving skills.Excellent verbal &...

  • IT Apps Support Associate

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time ₱150,000 - ₱250,000 per year

    FILINVEST COMPANY: CORPORATE TECHNOLOGIES, INC.JOB SUMMARY:The Associate, IT Application Support is responsible in providing technical support to end users with the operation and functionality of software applications. Duties includes implementation/roll-out, optimizing software application performance, installing updates, and performing debugging...