L2 Technical Support

6 days ago

Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱900,000 - ₱1,200,000 per year

We're Hiring: L2 Technical Support
We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer satisfaction.

Location:
Muntinlupa, Philippines

Work Mode:
Hybrid (3 days onsite, 2 Days WFH)

Role:
L2 Technical Support

What You'll Do
Resolve complex technical issues and escalated support tickets

Provide advanced troubleshooting for customers and internal teams

Document solutions and maintain knowledge base articles

Collaborate with L1 support and engineering teams

Monitor system performance and identify potential issues

Analyze recurring problems and recommend improvements

What We're Looking For
2–3 years of relevant experience in a technical or software-related role

Familiarity with software concepts such as HTML, JavaScript, WordPress, and SQL queries

Experience with CRM tools like Exponea or similar platforms

Proficiency in Microsoft Word and Excel

Exposure to cloud platforms (Azure, GCP)

Strong organizational and coordination skills

Excellent research and problem-solving abilities

Clear and effective verbal and written communication skills

Ability to collaborate with stakeholders using internal communication tools

Prior experience as a technical specialist is a plus

Ready to make an impact? Apply now and let's grow together

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