L2 Technical Support

Job Summary:We are looking for an experienced L2 Support to provide advanced technical support, troubleshoot complex issues, and ensure timely resolution of incidents and service requests.Key Responsibilities:Handle escalated issues from L1 support, including incident diagnosis, troubleshooting, and resolution.Monitor systems, applications, and network...

JOB SUMMARYThe Level 2 Application Support Engineer serves as the final escalation point for application issues in production environments. This role requires strong analytical and development skills to investigate, troubleshoot, and resolve complex application issues. The position supports incident, problem, and change management processes and contributes...

Key Responsibilities:Investigate and resolve escalated issues from Tier 1 supportPropose fixes and document fault isolations for senior team reviewPrepare technical details for Tier 3 escalations (e.g., bugs or dev tickets)Use internal admin tools and support scripts to resolve customer issuesCollaborate cross-functionally and communicate resolutions...

Role Requirements• Technical aptitude or familiarity with software concepts such as: HTML, Javascript,Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)• With 2-3 years of relevant experience.• Solid organization and coordination skills.• Outstanding research and problem-solving skills.•...

QualificationsTechnical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)With 2-3 years of relevant experience.Solid organization and coordination skills.Outstanding research and problem-solving skills.Excellent verbal &...

DAY ONE, FULLY COVERED (AND FULLY FED) Enjoy free daily lunch and HMO with medical coverage right from the start.Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company eventsGrowth &...

Job Summary:We are hiring a Level 3 Application Support Engineer who will serve as the final escalation point for complex production issues across enterprise systems. This role requires advanced troubleshooting, code-level analysis, and leadership in incident, problem, and change management. You will work closely with internal teams and external stakeholders...

Research issues not able to be resolved by Tier 1 and identify system faultProvides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.Prepare additional detailed information for Tier 3 on issues that require devinvolvementCreate support commands/scripts/workarounds to resolve customer...

About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: Java Application SupportWe are seeking a Java Application Support to act as the final escalation point for the most complex production issues in our enterprise...

About UsWe are a specialist IT consulting firm supporting global business applications and platforms. We deliver mission-critical services to clients using advanced technologies and lean teams.We're looking for a proactive ull Stack Support Engineer – C#/.Net & ReactJS who thrives in resolving complex issues, driving system improvements, and supporting...