
L2 Technical Support
7 hours ago
We're Hiring: L2 Technical Support
We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer satisfaction.
Location:
Muntinlupa, Philippines
Work Mode:
Hybrid (3 days onsite, 2 Days WFH)
Role:
L2 Technical Support
What You'll Do
Resolve complex technical issues and escalated support tickets
Provide advanced troubleshooting for customers and internal teams
Document solutions and maintain knowledge base articles
Collaborate with L1 support and engineering teams
Monitor system performance and identify potential issues
Analyze recurring problems and recommend improvements
What We're Looking For
2–3 years of relevant experience in a technical or software-related role
Familiarity with software concepts such as HTML, JavaScript, WordPress, and SQL queries
Experience with CRM tools like Exponea or similar platforms
Proficiency in Microsoft Word and Excel
Exposure to cloud platforms (Azure, GCP)
Strong organizational and coordination skills
Excellent research and problem-solving abilities
Clear and effective verbal and written communication skills
Ability to collaborate with stakeholders using internal communication tools
Prior experience as a technical specialist is a plus
Ready to make an impact? Apply now and let's grow together
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