L2 Technical Support

Job Summary:We are looking for an experienced L2 Support to provide advanced technical support, troubleshoot complex issues, and ensure timely resolution of incidents and service requests.Key Responsibilities:Handle escalated issues from L1 support, including incident diagnosis, troubleshooting, and resolution.Monitor systems, applications, and network...

Key Responsibilities:Investigate and resolve escalated issues from Tier 1 supportPropose fixes and document fault isolations for senior team reviewPrepare technical details for Tier 3 escalations (e.g., bugs or dev tickets)Use internal admin tools and support scripts to resolve customer issuesCollaborate cross-functionally and communicate resolutions...

IT Support SpecialistWe are seeking an experienced IT support specialist to join our global team.About the RoleProvide first-level technical support to our global workforce during night shift hours.Act as the first point of contact for employees seeking technical assistance via ticketing system, email and chat.Troubleshoot hardware, software and network...

QualificationsTechnical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)With 2-3 years of relevant experience.Solid organization and coordination skills.Outstanding research and problem-solving skills.Excellent verbal &...

Research issues not able to be resolved by Tier 1 and identify system faultProvides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.Prepare additional detailed information for Tier 3 on issues that require devinvolvementCreate support commands/scripts/workarounds to resolve customer...

Job Qualifications:Bachelor's degree in Computer Science, Engineering, IT, or a related field, or other degrees with substantial relevant experience.At least (3) years of experience in computer programming, analysis and troubleshooting application. (Non-negotiable)Has at least one (1) year of experience in Level 2 Application Support, Incident Management,...

Job DescriptionWe are seeking an experienced IT professional to join our team as a Senior Support Engineer. As a key member of our technical operations group, you will play a crucial role in securing and optimizing IT operations for our company and its clients.Your primary responsibility will be to provide level 2 support for all aspects of IT systems and...

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with...

JOB DESCRIPTIONPosition Title: L3 Application Support (Full Stack)Location: Alabang MuntinlupaWork setup: HybridShift: Mid ShiftI. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists orthe overall purpose of the job.)● Last level of application support that performs deep analysis, troubleshoots, modifies thecode and data of...

QualificationsEducationBachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience.ExperienceHas at least (3) years of experience in computer programming, analysis and troubleshooting applicationHas at least one (1) year of...