Supply Chain Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

About the Role

As part of our team, you will be responsible for controlling and optimizing inventory across our warehouses and operations within the UK. You will also support the supply chain elements of businesses for Canon UK & Ireland DP&S, ITCG, and Canon Europe.

Your problem-solving skills will be essential in handling and resolving queries, including assisting in the clearance of goods to be delivered to appropriate offices, warehouses, and customers.

You will log all import/export insurance claims for damages and shortages. Your database management skills will be crucial in providing reports and archiving within specified timeframes and in accordance with regulatory requirements.

Strong analytical skills are necessary as you will work with a significant amount of data. The work is varied, and you will need to thrive in a fast-paced environment. Being a team player with excellent time management skills and attention to detail is essential.

This is a fantastic opportunity to further develop your career, with plenty of opportunities for learning and development along the way.

Essential Duties and Responsibilities

• Ensure stock on Oracle R12 matches stock in the warehouse management system by performing reconciliation analysis and investigating discrepancies. If discrepancies are caused by a system error, report these to IT. If they are caused by a process error, flag these to the Supply Chain Specialist.

• Coordinate and validate the return of stock to the warehouse with our logistics companies, final mile partners, and order management team to ensure that the warehouse has enough space, and flag potential space risks to the Supply Chain Team Specialist.

• Upload returned stock to be sold as second-hand into our Configure Price Quote (CPQ) sales system.

• Control stock at the end of its life by selling it to a print broker, following the broker sales process, ensuring that all devices are fully invoiced by the end of the month.

• Responsible for managing and logging AFAS claims for shipments from the Nippon warehouse (EDC). This includes logging claims for missing, damaged, or mis-shipped items within 24 hours of receiving the request each day, reporting investigation outcomes back to the requester, and raising insurance claims if required.

• Administer all insurance claims for Canon UK, including obtaining all documentation to submit claim, logging on the broker system, dealing with disputes with our logistics providers and ensuring closure of claim. Ensure SLAs regarding management of claims are met. Create reports as required, to ensure a closed loop and we are tracking through to completion

• Responsible for submitting Tracer investigations for goods delivered to customers via UPS when items go missing or get damaged. If the value of the missing goods exceeds £60 or if the goods are confirmed as damaged, the issue needs to be logged as a claim

• Produce weekly KPIs that show the status of stock and associated elements of the stock processes.

• Escalate problems clearly and quickly to the Supply Chain Specialist for simple issues or process problems, and to the Supply Chain Team Leader in the event of bigger problems.

Qualifications

• Good excel skills such as pivot tables, VLOOKUP, and other formula

• Logical and able to make decision based on the data evidence before you.

• Communicate effectively and clearly both verbally and in writing

• Act as a team player and collaborate with others

• Apply high standards of accuracy

• Plan & organize effectively

• Drive for result

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps