Desktop Support Specialist

1 week ago

Work from Home, Philippines VIMENTURE, LLC Full time ₱25,000 - ₱300,000 per year

Position Overview

The Desktop Support Specialist will provide technical assistance and day-to-day support for end-users across Vimenture's global operations. This role involves troubleshooting hardware, software, account access, and network issues, ensuring smooth IT operations, and maintaining a secure and efficient desktop environment.

Key Responsibilities

  • Provide first- and second-level support for desktops, laptops, and peripherals.
  • Install, configure, and maintain operating systems, applications, and hardware.
  • Troubleshoot and resolve hardware, software, and account-related issues.
  • Perform password resets and account unlocks in accordance with IT security policies.
  • Manage user accounts, permissions, and access rights in Active Directory and other systems.
  • Assist with remote desktop support for employees.
  • Monitor system performance and ensure adherence to IT standards and security protocols.
  • Document incidents, service requests, and solutions in the ticketing system.
  • Collaborate with the IT Infrastructure team to escalate complex issues and support larger projects.
  • Provide training and technical guidance to end-users when necessary.
  • Maintain an inventory of IT equipment and software licenses.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3+ years of experience in desktop or IT support roles.
  • Strong knowledge of Windows 10/11, Microsoft 365, and common business applications.
  • Experience handling password resets and account management.
  • Familiarity with remote desktop tools and ticketing systems.
  • Basic networking knowledge (LAN/WAN, VPN, Wi-Fi troubleshooting).
  • Excellent problem-solving and customer service skills.
  • Strong communication skills with the ability to explain technical issues to non-technical users.
  • Ability to work independently in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Do you have experience working night shift or graveyard shift?

Experience:

  • desktop support: 3 years (Required)

Work Location: Remote

  • Desktop (User) Support Engineer

    5 days ago

    Work from Home, Philippines Tabush Group Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: End-User Support EngineerWatch a quick 30-second video about this role: About UsWe're a U.S.-based Managed Services Provider (MSP) helping businesses stay secure, productive, and connected. Our team thrives on care, innovation, integrity, and teamwork—values we live every day in how we support our clients and each other. We're looking for an...

  • Full-Time Sales Support Specialist

    5 days ago

    Work from Home, Philippines OVA Virtual Full time ₱1,200,000 - ₱1,800,000 per year

    We are seeking for an experienced Sales Support Specialist to support a leader in innovative infrared heating solutions based in the US.Permanent WFH setup$6.00 USD per hour (or higher depending on experience)40 Hours per Week – Monday – Friday, 8:00 AM – 4:30 PM PST (seasonal adjustments on Fridays: half-days or off)APPLICATIONS WILL ONLY BE...

  • Technical Support

    5 days ago

    Work from Home, Philippines OVA Virtual Full time ₱630,000 - ₱840,000 per year

    We are looking for a Technical Support & Product Specialist to join our heating solutions team. This role bridges customer service, technical product support, and sales enablement. You will work with contractors, electricians, and customers to provide accurate product recommendations, review technical drawings, and support the sales process with technical...

  • Support Specialist

    7 days ago

    Work from Home, Philippines SOS - Simple Operating Systems Full time ₱300,000 - ₱360,000 per year

    SOS consulting is an expert software implementation business that provides software to clients all over the world. We have a team of developers who help their business to implement Zoho One to streamline their business process.We are looking for Support SpecialistResponsibilities:Keeps customer informed of how and when problems are resolvedManage and...

  • Technical Support

    5 days ago

    Work from Home, Philippines RamboSquad Full time ₱1,200,000 - ₱6,000,000 per year

    We are hiring for the following positions:Software DevelopmentWeb and Mobile App DevelopmentQA TestingTechnical provides first-line technical support on Desktop Computing software, hardware, peripherals, and networking systemsParticipate in maintaining consistency of product fit and technical specifications.Providing technical direction in the use of Systems...

  • Support Services Specialist

    1 week ago

    Work from Home, Philippines Kruew Full time ₱25,000 per year

    POSITION SUMMARY:The Support Services Specialist provides Managed Services Plus clients with a high level of customer satisfaction and necessary support through an internal ticketing system. This position is responsible for helping resolve client issues, providing Tier 1 support for client ticketing system and assisting with managing key accounts.This role...

  • Prior Authorization Specialist

    16 hours ago

    Work from Home, Philippines Uplift Healthcare Solutions Full time ₱480,000 - ₱540,000 per year

    We are seeking skilled professionals with experience in Prior Authorizations for:Vascular LabInpatient EEGs (Electroencephalogram)Position DetailsWork Setup: Permanent Work From HomeShift: Graveyard (CST)Employment Type: Independent ContractorSalary: ₱40,000 – ₱45,000 (depending on experience)Equipment: Desktop providedRequirementsAt least college...

  • Shopify and Web Design Specialist

    1 week ago

    Work from Home, Philippines VAME LTD Full time ₱300,000 per year

    The RoleWe are looking for an experienced Shopify specialist with web design expertise who can help us get the site structure and overall look and feel right from the start.Responsibilities:Set up and configure the Shopify store frameworkStructure site navigation, collections, and product categories for ease of useCustomize Shopify themes for a clean,...

  • Sales & Administrative Support Specialist

    2 weeks ago

    Work from Home, Philippines York Hamilton Full time $104,000 - $130,878 per year

    Long-term position with job security and opportunities for professional growth.Work remotely with flexibility from the comfort of your home office.Amazing support from both the local and international community.Job Title: Sales & Administrative Support Specialist Location: RemoteStart Date: ImmediateJob Type: Part-Time (20 hours per week) Job Summary: We...

  • Offshore Customer Support Specialist

    5 days ago

    Work from Home, Philippines TRNSACT Full time ₱600,000 - ₱1,200,000 per year

    About TRNSACTTRNSACT is transforming the equipment finance industry by delivering smart technology for equipment suppliers and commercial truck dealers. Our platform streamlines the financing process, providing a faster, more transparent, and customer-friendly experience for both dealers and their customers.We're growing fast and are looking for a highly...