Desktop Support Specialist

2 weeks ago

Work from Home, Philippines VIMENTURE, LLC Full time ₱150,000 - ₱300,000 per year

Position Overview

The Desktop Support Specialist will provide technical assistance and day-to-day support for end-users across Vimenture's global operations. This role involves troubleshooting hardware, software, account access, and network issues, ensuring smooth IT operations, and maintaining a secure and efficient desktop environment.

Key Responsibilities

  • Provide first- and second-level support for desktops, laptops, and peripherals.
  • Install, configure, and maintain operating systems, applications, and hardware.
  • Troubleshoot and resolve hardware, software, and account-related issues.
  • Perform password resets and account unlocks in accordance with IT security policies.
  • Manage user accounts, permissions, and access rights in Active Directory and other systems.
  • Assist with remote desktop support for employees.
  • Monitor system performance and ensure adherence to IT standards and security protocols.
  • Document incidents, service requests, and solutions in the ticketing system.
  • Collaborate with the IT Infrastructure team to escalate complex issues and support larger projects.
  • Provide training and technical guidance to end-users when necessary.
  • Maintain an inventory of IT equipment and software licenses.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3+ years of experience in desktop or IT support roles.
  • Strong knowledge of Windows 10/11, Microsoft 365, and common business applications.
  • Experience handling password resets and account management.
  • Familiarity with remote desktop tools and ticketing systems.
  • Basic networking knowledge (LAN/WAN, VPN, Wi-Fi troubleshooting).
  • Excellent problem-solving and customer service skills.
  • Strong communication skills with the ability to explain technical issues to non-technical users.
  • Ability to work independently in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Do you have experience working night shift or graveyard shift?

Experience:

  • desktop support: 3 years (Required)

Work Location: Remote

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