Desktop (User) Support Engineer

6 days ago

Work from Home, Philippines Tabush Group Full time ₱1,200,000 - ₱2,400,000 per year

Job Title: End-User Support Engineer

Watch a quick 30-second video about this role:

About Us

We're a U.S.-based Managed Services Provider (MSP) helping businesses stay secure, productive, and connected. Our team thrives on care, innovation, integrity, and teamwork—values we live every day in how we support our clients and each other. We're looking for an exceptional End User Engineer to join our overseas team. This is a long-term career opportunity where your expertise will make a direct impact.

About the Role

We're seeking a highly experienced End-User Support Engineer with a strong MSP background supporting desktops, end users, and business applications. You'll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments.

Schedule

  • Full-time role
  • Standard Hours: 11:00 AM – 8:00 PM EST (flexibility possible for the right candidate)

What You'll Do

  • Serve as the escalation point for desktop and end-user issues (Windows, Mac, Microsoft 365, and business apps)
  • Troubleshoot and resolve advanced workstation, networking, and peripheral problems
  • Manage Microsoft 365 and Azure AD environments, including security, access, and policies
  • Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
  • Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
  • Build, maintain, and optimize standard workstation images and deployment processes
  • Provide white-glove support for VIP users and executives
  • Contribute to documentation, process improvements, and team knowledge sharing

What We're Looking For

  • A polished engineer who can balance deep technical skill with excellent customer service
  • A strong communicator who can explain solutions clearly to non-technical users
  • Proactive and reliable
  • Someone who thrives in the fast-paced, multi-client MSP world
  • Someone who fits our team culture and core values

Requirements

  • 5+ years in an MSP environment
  • Advanced expertise with Windows 10/11, Microsoft 365, and Azure AD
  • Strong troubleshooting across desktops, applications, networks, and security tools
  • Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.)
  • Excellent English communication skills — written and spoken

Why Join Us

  • Competitive, above-market pay for the right senior talent
  • Long-term stability in a full-time role with career growth opportunities
  • Exposure to advanced tools and enterprise-level environments
  • A team culture where your expertise is recognized and valued

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