IT Support Consultant

19 hours ago

Work from Home, Philippines Tahche Outsourcing Services Inc. Full time ₱15,000 - ₱30,000 per year

Helpdesk Support Consultant (Remote – Philippines-based)

Our US-based partner company is looking for a Help Desk Support Consultant to join their growing remote team in the Philippines

If you're a hands-on IT professional with strong troubleshooting skills and a passion for helping people solve technical challenges, this role is an excellent opportunity to grow your career in a collaborative and fast-paced environment.

About the Role

As a Helpdesk Support Consultant, you'll be responsible for providing daily IT support to multiple clients across various industries. You'll troubleshoot issues remotely and, when necessary, provide onsite assistance. This role requires a strong technical foundation, excellent communication skills, and the ability to document work clearly and efficiently.

You'll be the go-to person for end-user support, managing tickets, resolving issues, and maintaining client satisfaction through responsive and reliable service.

Key Responsibilities

  • Provide remote and onsite IT support for multiple clients across diverse industries.
  • Perform hands-on troubleshooting of desktop, network, and server environments.
  • Support basic configurations for firewalls, switches, and servers.
  • Manage and maintain email services (Microsoft 365 and Google Workspace), including mailbox setup, password resets, and Teams management.
  • Troubleshoot network connectivity issues, wireless setups, and minor internet outages.
  • Set up and troubleshoot VPN clients (SSLVPN, NetExtender, PPTP).
  • Handle desktop application issues and perform basic updates on Windows and Mac OS X systems.
  • Document all procedures performed, time spent, and follow-up actions in coordination with the Service Coordinator.
  • Contribute to the company's knowledge base and help improve internal documentation processes.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
  • 3+ years of experience in IT support, helpdesk, or technical consulting.
  • Strong technical knowledge of:
  • Windows and Mac OS X troubleshooting and updates
  • ConnectWise Command or similar RMM tools
  • Microsoft 365 and Google Workspace administration
  • Networking fundamentals, including wireless connectivity and basic firewall/switch configuration
  • VPN setup and support
  • Desktop applications (Office Suite, browsers, email clients, etc.)
  • Excellent communication and documentation skills.
  • Analytical, proactive, and customer-focused approach to resolving technical issues.

Character Traits

  • Hard-working, analytical, and forward-thinking
  • Team player with a can-do attitude
  • Fast-paced learner and adaptable to new technologies
  • Excellent communication skills — both written and verbal
  • Resourceful and confident in troubleshooting independently

What's in It for You

  • Full-time permanent position
  • Competitive compensation package and benefits
  • Be part of a dynamic US team that values collaboration and technical excellence
  • 13th-month pay
  • Paid leaves, commutable to cash
  • Access to top-tier health insurance, including dental coverage
  • Personal development and training opportunities to help you advance your IT career
  • Full coverage of all government-mandated benefits (SSS, PhilHealth, Pag-IBIG, Maternity/Paternity Leave, Solo Parent Leave, etc.)
  • Fun and engaging company culture — join team outings, sports events, and other activities that foster camaraderie and growth

Job Type: Full-time

Benefits:

  • Health insurance
  • Work from home

Work Location: Remote

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