Level 1 Technical Admin

6 days ago

Work from Home, Philippines Agilitec IT, LLC Full time ₱720,000 - ₱859,800 per year

Salary: $1,100 - $1,300

Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central Time

Employer: MSP company operating in Austin, Texas

Benefits:

  • 13th Month Pay
  • HMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)
  • Personal Time Off (After a 90-day probationary period)
  • Internet Allowance

Overview:

This role focuses on maintaining and organizing client documentation within Hudu, managing license renewals, vendor coordination, and ensuring all technical records are current and standardized. The position supports operational efficiency by streamlining onboarding/offboarding processes, tracking critical IT assets, and creating internal knowledge resources. Over time, the role may expand to provide backup support for service coordination and basic Level 1 technical support tasks.

Responsibilities:

Hudu & Documentation Management (Core Role)

  • Maintain and audit client documentation (naming conventions, folder structure, permissions).
  • Create and maintain onboarding/offboarding checklists for clients and staff.
  • Standardize templates for assets, networks, passwords, and procedures.
  • Track software license expirations, domains, and SSL certificates.
  • Keep vendor and hardware warranty details up to date.
  • Collect missing documentation from techs (send reminders, follow up).
  • Help build internal knowledge base articles (with screenshots, step-by-step guides).
  • Create summaries or reference sheets for recurring issues.

Licensing, Renewals, and Vendor Coordination

  • Maintain a spreadsheet or Hudu record of all recurring software and vendor renewals (Ninja, Huntress, ThreatLocker, Egnyte, etc.).
  • Track renewal dates, contract terms, and notice periods.
  • Send reminders to tech or finance staff before renewals hit.
  • Request and store updated vendor quotes.
  • Verify that renewals align with current client counts.

Future - Backup for Service Coordinator

  • Monitor the HaloPSA queue for unassigned or aging tickets.
  • Manage ticket intake (categorization, prioritization, and assignment).
  • Schedule site visits, client onboarding calls, or project tasks.
  • Review time entries for completeness and consistency.
  • Follow up on tickets awaiting client responses.
  • Prepare daily/weekly AM review notes (ticket metrics, SLAs, escalations).
  • Act as a backup point of contact for the Service Desk when the coordinator is out.

Future - Level 1 / Technical Support Tasks

  • Password resets, account unlocks, MFA resets.
  • License assignment in Microsoft 365 or Google Workspace.
  • Basic workstation onboarding tasks (naming, asset tagging, Hudu entry).
  • Updating endpoint groups in NinjaOne.
  • Pushing standard software deployments via RMM.
  • Monitoring daily backup or antivirus reports and flagging exceptions.
  • Basic DNS/domain checks (expiration, MX records).

To proceed, please click the link below and select your desired position and click "Apply for Position."

Please note that you only have to submit once. Or you can also send a link of your resume here.

https://www.careers-

Thank you We wish you the best of luck in your application.

Job Type: Full-time

Pay: Php60, Php71,500.00 per month

Benefits:

  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Work Location: Remote

  • Executive Assistant

    3 days ago

    Work from Home, Philippines 1 Imports Full time ₱58 - ₱87 per year

    About LivacleanLivaclean is a fast-growing eCommerce company based in the USA, specializing in skincare and healthcare products designed to nourish your soul. With a global remote team, we foster a positive, win-win culture rooted in teamwork, open communication, continuous learning, autonomy, flexibility, and high performance. These values guide us in...

  • Sr. Technical Support Analyst

    1 week ago

    Work from Home, Philippines CAI (Computer Aid, Inc.) Full time ₱250,000 - ₱500,000 per year

    Req number: R6359Employment type: Full timeWorksite flexibility: Remote Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held...

  • E-commerce Junior Admin

    2 weeks ago

    Work from Home, Philippines N7 Global Group Full time ₱480,000 - ₱720,000 per year

    Join our team as part of a dynamic, global team of 40 across Korea, Singapore, Malaysia and Philippines. In this role, you'll collaborate closely with our regional teams to grow an exciting portfolio of Korean brands such as Beauty of Joseon, Needly, Tirtir and other top of trend Korean brands.We are looking for E-commerce Junior Admin who can commit full...

  • Sales and Admin Professional

    1 week ago

    Work from Home, Philippines CloudCents Co. Full time ₱60,000 - ₱180,000 per year

    We are seeking a dynamic Sales Admin Professional (Part-time - 4 hours/day) to join our team. The ideal candidate will be responsible for generating leads, building relationships with potential clients, and closing sales to achieve revenue targets.Duties:Manage day-to-day office operations, including scheduling, correspondence, and filing.Maintain and...

  • Sales and Admin Professional

    1 week ago

    Work from Home, Philippines CloudCents Co. Full time ₱264,000 per year

    We are seeking a dynamic Sales Admin Professional to join our team. The ideal candidate will be responsible for generating leads, building relationships with potential clients, and closing sales to achieve revenue targets.Duties:Manage day-to-day office operations, including scheduling, correspondence, and filing.Maintain and organize records, documents, and...

  • Paralegal Admin Support

    2 weeks ago

    Work from Home, Philippines Virtual Champs Global Inc. Full time ₱450,000 - ₱750,000 per year

    Job Title: Paralegal and admin supportRate: 35-50kSchedule: Full TimeAbout the roleSummary:We are seeking a detail-oriented Legal Data Support Specialist to assist in managing client data and ensuring all requests and deliverables are accurately completed. This role involves collecting information from clients, reviewing data for completeness, and...

  • Accounts & Customer Service/ Admin Assistant

    2 weeks ago

    Work from Home, Philippines TTP Outsourcing Full time ₱60,000 - ₱75,000 per year

    Accounts & Customer Service/ Admin Assistant Shift Schedule: (Mon-Fri) - between 8:30am - 5:30pm AWSTEmployment type: Full time (40 hours per week)Reports to: Associate DirectorRole OverviewWe are seeking a proactive and detail-oriented Admin & Accounts Assistant to manage the daily financial, customer service, and administrative operations of our business....

  • Remote HR Admin

    2 weeks ago

    Work from Home, Philippines Al Tannan Full time ₱300,000 - ₱450,000 per year

    Role DescriptionThe Remote HR Admin is responsible for providing full administrative support to the onshore HR team. This role focuses primarily on HR administrative tasks such as attendance validation, employee record management, and HR data reporting. The ideal candidate is detail-oriented, organized, and skilled in Excel and Canva, ensuring accurate...

  • Online Patient Engagement and Admin Staff

    21 hours ago

    Work from Home, Philippines One Nadela Medical Group Full time ₱216,000 - ₱300,000 per year

    Job Summary:One Nadela Medical Group is looking for a dedicated and highly organized Online Patient Engagement and Admin Staff to join our growing team. This role is fully remote and involves managing patient communication, coordinating appointments, and supporting administrative tasks to ensure a seamless virtual healthcare experience.Key...

  • Accounting and Admin Support Representative

    2 weeks ago

    Work from Home, Philippines JLC HR Outsourcing Services PH Full time ₱324,000 per year

    Accounting and Admin Support RepresentativeKey Responsibilities:Manage and record day-to-day financial transactions (e.g., invoices, receipts, expenses)Assist with accounts payable/receivable and reconciliationsPrepare basic financial reports and summariesMaintain digital filing systemsHandle calendar management, email correspondence, and other...