Waiter/ Food Runner/ Server for Ladurée Manille

4 days ago

Taguig, National Capital Region, Philippines Gastronova Hospitality Group Full time ₱800,000 - ₱1,200,000 per year

Qualifications:

  • Bachelor's degree in Tourism and Hospitality Management and alike
  • With or without working experience
  • Good communication skills
  • Willing to work in BGC
  • Can start ASAP

Job Description:

  • Accurately handle all guest transactions, including cash, credit, and electronic payments, using the POS system.
  • Ensure that all charges are accurate and that any promotions or discounts are applied correctly.
  • Maintain a balanced cash drawer and perform accurate opening and closing reconciliation.

Customer Service:

  • Greet guests warmly, providing a positive and welcoming first impression.
  • Assist guests with inquiries regarding menu items, pricing, products, and provide knowledgeable recommendations if needed.
  • Address guest concerns or direct them to the appropriate team member, ensuring a high standard of service.

Order Coordination:

  • Communicate effectively with the serving and kitchen staff to confirm order details and ensure timely service.
  • Coordinate take-out and to-go orders, ensuring accuracy and proper packaging according to standards.
  • Handle any special requests or modifications as needed, keeping clear communication with kitchen staff.

Cash Handling and Reporting:

  • Follow proper cash handling procedures, including counting the drawer at the beginning and end of shifts.
  • Prepare daily sales reports and balance cash receipts, submitting accurate records to management.
  • Maintain security and confidentiality of cash and payment information at all times.

Display and Product Knowledge:

  • Stay informed about menu offerings, including seasonal items, new products, and special promotions.
  • Assist with product displays at the cashier station, ensuring they are tidy and well-presented.
  • Upsell products, such as pastries, gift items, and beverages, enhancing the guest experience.

Maintaining Cleanliness and Organization:

  • Keep the cashier area clean, organized, and stocked with necessary supplies such as receipt paper, bags, and utensils.
  • Perform regular cleaning and sanitizing of the cashier station, following health and safety guidelines.
  • Restock any display items or materials as needed, ensuring an attractive and organized checkout area.

Collaboration and Team Support:

  • Work closely with other staff members to ensure smooth operations and a positive guest experience.
  • Assist with light service duties if needed, especially during peak times, to support team efficiency.
  • Participate in team meetings and training sessions as required.

Job Type: Full-time

Language:

  • English (Required)

Work Location: In person

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