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Operations Manager for Ladurée Manille

2 weeks ago

Taguig, National Capital Region, Philippines Gastronova Hospitality Group Full time ₱800,000 - ₱1,200,000 per year

Qualifications:

  • Bachelor's degree in Hospitality Management
  • With strong years of experience and knowledge of F&B service standards, food safety and cost control
  • Excellent leadership, communication, and interpersonal skills
  • Strong problem-solving abilities and decision-making skills

Key Responsibilities:

  • Oversee day-to-day operations of the restaurant/outlets/production to ensure smooth and efficient service
  • Implement and monitor standard operating procedures (SOPs) to maintain quality and consistency in food, service and hygiene
  • Lead, train and motivate staff to achieve high performance, excellent customer service and teamwork
  • Manage inventory, procurement and cost control to minimize waste and maximize profitability
  • Monitor financial performance including sales, expenses and budgets; provide reports and recommendations to management
  • Ensure compliance with food safety, sanitation and health regulations
  • Handle customer feedback and resolve complaints promptly and professionally
  • Work closely with the kitchen and service teams to maintain menu quality and service standards
  • Support in developing and implementing marketing and promotional strategies
  • Drive continuous improvement in operational process and customer satisfaction

Key Competencies:

  • Leadership and team Management
  • Customer service orientation
  • Operational efficiency and cost management
  • Strategic planning and execution
  • Attention to detail and quality assurance
  • Adaptability and problem-solving

Job Type: Full-time

Language:

  • English (Required)

Work Location: In person