CSR ( Dental Service Coordinator)

5 days ago


San Pedro, Calabarzon, Philippines FILWEB ASIA INC Full time $40,000 - $55,000 per year

o Work closely with the on-site dental team to ensure smooth coordination of insurance benefits, accurate billing, and a seamless experience for patients.

o Verify patients' dental insurance eligibility and benefits prior to scheduled appointments.

o Accurately input and update insurance details in the Client's database or CRM.

o Communicate with U.S.-based insurance companies to confirm coverage and resolve issues

o Assist in the preparation and submission of insurance claims.

o Follow up on pending or denied claims and coordinate corrections when needed.

o Collaborate with front office staff and treatment coordinators to align benefits with treatment plans.

o Inform the on-site dental team about the patient financial responsibilities, including copayments and uncovered services.

o Maintain confidentiality of sensitive patient data and adhere to current standards and regulations concerning access to medical records.

o Provide courteous, professional service to the internal team.

o Additional responsibilities may be assigned

o Excellent English communication skills, both verbal and written, with professional telephone manners.

o Minimum 2 years of experience in dental insurance verification, billing, or dental front office operations (U.S. dental practices preferred) OR equivalent experience in customer or patient-facing role in customer service.

o Familiarity with U.S. dental insurance plans, claim procedures, and CDT codes preferred.

o Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.

o Willingness to work during U.S. CST hours.

o Bachelor's degree required.



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