CSR (Behavioral Health Patient Navigator)
5 days ago
Responsibilities:
How this role makes an impact:
Our Behavioral Health Patient Navigators are part advocate, part liaison, and part guide. Their mission is to help ensure our enrolled mothers get the right care at the right time during their pregnancy journey, thereby maximizing health and wellbeing. This is done through a combination of systems monitoring, coordination across different functional areas, proper documentation, and a focus on the mother's experience.
Key Contributions:
Help design and lead projects related to postpartum education and messaging.
Provide support to patients regarding mental or behavioral health issues.
Collaborate on improvements to our patient navigation initiatives, especially regarding mental and behavioral health.
Monitor remote patients and their data through various systems and use existing policies and procedures to address issues as they arise.
Ensure timely and accurate documentation of all relevant data across different systems.
Use protocols and system data to refer mothers to the correct resource or care partner.
Deliver exceptional customer service and patient advocacy, with professionalism, confidentiality, and a focus on the experience and care of clients, partners, and stakeholders.
Actively engage in professional development to continuously improve existing skill sets
Other duties as assigned
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