CSR (Patient Navigator)

4 days ago


San Pedro, Calabarzon, Philippines FILWEB ASIA INC Full time ₱150,000 - ₱250,000 per year

− Monitor remote patients and their data through various systems and methods and use existing policies and procedures to address issues as they arise.

− Ensure timely and accurate documentation of all relevant data across different systems.

− Use protocols and system data to refer mothers to the correct resource or care partner.

− Interact with the patients over the app, so that documentation is logged; able to detail any activities that patients do that aren't captured by the messages they send.

− Assist other departments like Customer Service in helping resolve patient inquiries.

− Be able to identify clinical issues to be escalated by clinical supervisors in the US.

− Deliver exceptional customer service and patient advocacy, with professionalism, confidentiality, and a focus on the experience and care of clients, partners, and stakeholders.

− Able to handle more emergent situations like high blood pressure or vaginal bleeding.

− Must be able to send a once-a-month depression survey.

− Check in on patients every week to make sure that they are taking their medications or how often are checking their vital signs.

− Actively engage in professional development to continuously improve existing skill sets; assist in updating and or translating company documents like training, policy, reporting, and procedure

− Able to meet metrics/key performance indicators (KPIs) set by the client.



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