Technical Support Engineer
4 days ago
JOIN OUR GROWING IT TEAM
Direct Hiring
Full time, Onsite (MAKATI CITY)
Negotiable salary based on skills and experience
Task focus mainly in Software/System-related support
At least 3 years of experience or higher
Job Description
- Respond to Support Requests
- Troubleshoot Common Issues
- Escalate Complex Problems
- Document Resolutions
- Follow Standard Procedures
- Monitor System Status
- Maintain Communication
- Support Basic Network and OS Issues
- Update Knowledge Base
- Ensure Customer Satisfaction
Requirements
- Preferably has a background in Software/IT support with BPO environment (e.g., Aćĉentùrē, IɃḾ, Ĉôgnĭzànt, etc.)
- Has at least 3 years of experience or higher
- Basic Technical Knowledge
- Windows OS Basics : navigate settings, troubleshoot user issues, and understand event logs.
- Linux OS Basics : basic commands, file structure, and terminal navigation
- Networking Fundamentals : internet connectivity, IP addresses, DNS, and ping/traceroute tools.
- Tools Proficiency : Support tools like ticketing systems (Zendesk, Freshdesk, Jira) and remote access software.
- Basic SQL Understanding
- Effective Communication
- Problem-Solving Skills
- Customer Service Mindset
- Multitasking
APPLY NOW
Job Type: Full-time
Pay: Php25, Php30,000.00 per month
Application Question(s):
- This opportunity has an onsite work set up. Are you okay reporting onsite in our Makati City office?
- How may years of experience do you have as Technical Support Engineer (IT related services)?
- Are you available for a virtual initial interview? Please let us know your available schedule.
Work Location: In person
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