Technical Support Engineer

4 days ago


Makati City, National Capital Region, Philippines Xtreme Offshore Outsourcing Inc. Full time ₱300,000 - ₱360,000 per year

JOIN OUR GROWING IT TEAM

  • Direct Hiring

  • Full time, Onsite (MAKATI CITY)

  • Negotiable salary based on skills and experience

  • Task focus mainly in Software/System-related support

  • At least 3 years of experience or higher

Job Description

  • Respond to Support Requests
  • Troubleshoot Common Issues
  • Escalate Complex Problems
  • Document Resolutions
  • Follow Standard Procedures
  • Monitor System Status
  • Maintain Communication
  • Support Basic Network and OS Issues
  • Update Knowledge Base
  • Ensure Customer Satisfaction

Requirements

  • Preferably has a background in Software/IT support with BPO environment (e.g., Aćĉentùrē, IɃḾ, Ĉôgnĭzànt, etc.)
  • Has at least 3 years of experience or higher
  • Basic Technical Knowledge
  • Windows OS Basics : navigate settings, troubleshoot user issues, and understand event logs.
  • Linux OS Basics : basic commands, file structure, and terminal navigation
  • Networking Fundamentals : internet connectivity, IP addresses, DNS, and ping/traceroute tools.
  • Tools Proficiency : Support tools like ticketing systems (Zendesk, Freshdesk, Jira) and remote access software.
  • Basic SQL Understanding
  • Effective Communication
  • Problem-Solving Skills
  • Customer Service Mindset
  • Multitasking

APPLY NOW

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Application Question(s):

  • This opportunity has an onsite work set up. Are you okay reporting onsite in our Makati City office?
  • How may years of experience do you have as Technical Support Engineer (IT related services)?
  • Are you available for a virtual initial interview? Please let us know your available schedule.

Work Location: In person



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