Service Desk Specialist

Role DescriptionThis is a full-time, on-site position located in Muntinlupa City for a Service Desk Specialist. The Service Desk Specialist will provide technical support to clients, troubleshoot and resolve technical issues, and ensure consistent and excellent help desk services. Responsibilities include responding to service desk inquiries, identifying and...

a. EducationBachelor's degree in Computer Science, Computer Engineering, Information Technology, or any related field.b. ExperienceAt least 1 year of experience in IT Help Desk tasks including problem tracking, phone/voicemail consulting, and end-user support.Exposure to technical setup, configuration, and maintenance of different applications, network...

Job descriptionProject Role: Service Desk SpecialistLocation: Alabang Muntinlupawork Setup: HybridRequirementsa. Education● Bachelor's or College degree in Computer Science, Computer Engineering,Information Technology and/or related field.b. Experience● Has at least one (1) year of experience in Help Desk tasks including but not limitedto problem...

a. EducationBachelor's degree in Computer Science, Computer Engineering, Information Technology, or any related field.b. ExperienceAt least 1 year of experience in IT Help Desk operations, including problem tracking, phone/voicemail support, and end-user assistance.Exposure to technical setup, configuration, and maintenance of applications, network...

Qualifications:Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).2–3 years of experience in a Service Desk or Technical Support role.Hands-on experience with Microsoft 365 (O365) applications and admin tools.Experience with ITSM tools (ServiceNow, Jira, or equivalent).Job Summary:The Service Desk...

Job descriptionProject Role: Service Desk SupportLocation: Alabang Muntinlupa / HybridRequirements1 year on help desk and expert on automation of help desk tools HAD (Helpdesk Advanced Automation tool)Serve as first point of contact for IT support requests (phone, email, chat, ticketing

We're on the lookout for a Global Service Desk Analyst (Mandarin Speaker) who can bring both technical expertise and top-notch customer service to the team. In this role, you'll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations.The main responsibilities of a...

RESPONSIBILITIES:Act as the first point of contact for clients and vendors via calls, chat, tickets, and mailbox.Log, validate, and diagnose client requests across various IT products and services.Provide first-call resolution using SOPs; escalate issues when needed.Coordinate with resolver groups to ensure timely updates and ticket resolution.Generate...

Responsibilities:Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardizationTechnology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactionsTraining & Development: Provides coaching, skill-building programs, and...

Job Summary:We are seeking a professional and friendly Front Desk Officer to be the first point of contact for our clients, visitors, and employees. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle multiple tasks simultaneously. As a Front Desk Officer, you will provide administrative support,...