Service Desk Analyst

2 hours ago

Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱60,000 - ₱1,500,000 per year

Job description

Project Role: Service Desk Specialist

Location: Alabang Muntinlupa

work Setup: Hybrid

Requirements

a. Education

● Bachelor's or College degree in Computer Science, Computer Engineering,

Information Technology and/or related field.

b. Experience

● Has at least one (1) year of experience in Help Desk tasks including but not limited

to problem tracking, phone consulting, voicemail consulting among others.

● Exposure in technical set-up, configuration and maintenance of different

applications, network environments, software tools an advantage.

● Exposure in dealing and talking with end customers.

c. Skills

● Organized and able to set priorities.

● Strong interpersonal skills and ability to deal effectively in a team environment.

● Ability to grasp system information and technical functions and ability to explain

them into layman terms/words for easy understanding of end-customers.

● Strong verbal and written communication skills.

● Ability to organize, prioritize and schedule work assignments.

● Has strong customer service orientation.

● Proficient in computer operations – knowledgeable with MS Office, SQL Database,

Windows operating systems

● Thai language or Portuguese speaking, a plus factor

d. Desirable Traits

● Honesty and Integrity

● Professional

● Resourceful and self-motivated

● Persevering and patient

● Eye for details

● Sense of urgency

● Sense of commitment

● Team orientation

● Practical and logical

● Strong communication skills

● Hard working

● Willing to work long hours

● Can work well under pressure and minimal supervision

e. Work hours and working conditions

● To provide 24x7 services to the company, Global Help Desk will work on different

shifts

● Some days may be heavy while others may be light. Longer hours may be required

when a need arises.

Note: Interested candidate can directly reach out to

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